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Client Services Associate (Technical Support) - Jobs in Dundas, ON

Worksite Safety
Job LocationDundas, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position: Client Services Associate (Technical Support)Employment: Full-time (40 Hours/Week)Location: Dundas, ONSalary: $42,000 per yearWe’re looking for an enthusiastic Client Services Associate who is resourceful, self-motivated, and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!As an integral part of the customer-facing team this role provides support and guidance to employers, employees and job seekers who have varied needs related to their online and instructor led training, use of Worksites online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.Based out of the Dundas, ON head office, this full-time role works varied shifts from Monday to Friday (8am-4pm and 12pm-8pm).As a Client Services Associate you could expect to:

  • Interact with people by phone, chat and email to resolve questions about online and instructor-delivered health and safety training
  • Assist with basic technical support related to Worksite’s online training courses
  • Register customers in instructor-led training held at Worksite locations across Canada
  • Provide quotes to clients and help coordinate group training
  • Moderate distance learning training sessions for both the instructor and the students
  • Follow up with existing clients to support them with any questions about their training purchases
  • Explore customer needs through conversation and build rapport
  • Identify areas to improve customer experience based on customer feedback and your own observations
About YouYou’ll be a perfect fit for this energetic team if:
  • You love talking to people, learning what they need, and helping them find a solution
  • You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
  • You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.
You’ll need to bring:
  • Experience in a relationship-centric communications-based role such as customer service or technical support
  • Experience with a CRM and/or client support system (Hubspot preferred)
  • Strong verbal and written communication skills
  • Able to legally work in Canada
Why A Career At Worksite Safety Is For YouWe are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:
  • Competitive base salary
  • Three weeks’ vacation
  • Quarterly profit sharing
  • Health benefits package including spending account (100% company paid)
  • Free parking
  • Ongoing career development and learning
  • Exciting and collaborative work environment
  • Working on an awesome team with a great company culture!
If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply, however, only those selected for further consideration will be contacted.A Little More About UsWorksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canadas Fastest Growing Companies for three consecutive years by Canadian Business and Macleans.We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.Our Values*_Building Together*_ - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all-in as one team.Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we dont stand to gain anything from it.Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.Job Type: Full-timeSalary: $42,000.00 per yearQuick Apply
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