Service Reception and Warranty Clerk - Jobs in Falmouth, NS

Job Description

Customer Service and Warranty AdministratorPothier Motors is seeking a full-time Customer Service Administrator to join our team!If you have customer service experience, a dynamic personality, and an excellent worth ethic, then you have what we are looking for as we can teach you the rest!The Customer Service Administrator Receptionists main task is to assist and direct each customer who comes in or calls Service. The position is responsible for booking appointments, contacting customers to schedule parts, and reminding them of their due services. They handle several administrative tasks and manage warranty invoices, including processing, reviewing claims, and maintaining warranty documents.Your key responsibilities include but are not limited to:

• Welcome clients visiting the Dealership and inquire as to the purpose of their visit.
• Building a positive connection with our clients.
• Book appointments by clarifying descriptions of problems, describing symptoms, and asking the right questions to customers as required.
• Contact customers for service reminders, rescheduling appointments, and customer satisfaction as needed.
• Customer payments and close out of completed work orders.
• Keep accurate inventory of ordered parts and organize appointments for installation.
• Supporting the Service Advisors and Service Manager on daily processes as required.
• Coordinating delivery and pick-up schedules for drivers each day.
• Controlling the calendar for the loaner program, being responsible for rental agreements, and checking vehicles in and out.
• Maintain your workspace to ensure it is safe and clean, keeping high touch points within your area sanitized.
• Scheduling repairs with third-party vendors.
• Ensure each work order is appropriately and accurately documented and signed.
• Always professionally answer and respond to all customer inquiries via phone and email.
• Review warranty repair orders for proper documentation completion, accuracy, and legibility according to the applicable policies and procedures manual.
• Submit warranty claims to the manufacturer promptly.
• Organize and process transit damage warranty claims with body shops as needed.
• Prepare and process warranty documentation according to manufacturer guidelines.
• Ensures all proper contact info of customers with our system and the manufacturer.
• Any other duties as assigned by the Service Manager.

Your Capabilities / QualificationsWhat is the Worker Like

• Proven ability to multi-task in a high-volume, fast-paced working environment.
• Must have strong organizational skills.
• Ability to work under pressure.
• Possess a good work ethic and a positive attitude.
• Critical analytical thinking and problem-solving skills.
• Must be detail-oriented.
• Ability to manage numerous calendars and projects.
• Hardworking, self-motivated approach with excellent time management skills.
• Exceptional oral and written communication skills with professional phone etiquette.
• They should be capable of working independently and managing their time and workflow.
• Ability to communicate information accurately, clearly, and as intended.
• Enthusiastic personality, neat and professional in appearance.

Core Competencies:

• Communication
• Time Management
• Client Relations
• Problem Solving
• Adaptability
• Accountability and Dependability
• Teamwork
• Decision Making & Judgement
• Ethics and Integrity
• Reliable

Requirements and Qualifications

• A high school diploma or equivalent
• 2+ years of experience working in a dealership, preferably with service or warranties, is an asset
• Proficiency in basic computer programs

Schedule:

• This role will be working onsite Mon-Fri 7:30 am-5:30 pm
• 10-hour shift

Supplemental pay types:

• Bonus pay.
• Closed on weekends and holidays.
• Competitive wages based on experience.
• We offer Paid Vacation, Paid Holidays.
• Health expense spending account.
• RRSP program.

If you are searching for an opportunity to grow your career while adding value to our team, this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.Quick Apply

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