Visitor Experience Manager - Jobs in Fort Simpson, NT

Job Description

Parks Canada - Nahanni National Park Reserve of CanadaFort Simpson (Northwest Territories)PM-04$71,820 to $77,608 (Under review; plus applicable Isolated Post Allowances)Closing date: 22 January 2023 - 23:59, Pacific TimeWho can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.Apply onlineImportant messagesWe are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.Assessment accommodationWe prefer to accept online applications for this process. Persons who are unable to apply on-line must contact human resources rhtsono-swnwthr@pc.gc.ca prior to the closing date with a cover letter and résumé that clearly demonstrates how they meet the education and experience requirements; quoting the selection process number (located at the top of the advertisement) in the subject line.As outlined in the Ndahecho Gondié Gháádé Agreement, preference may be given to qualified candidates who are Nahʔą Dehé Dene and/or Dehcho Dene.In support of achieving a representative workforce and our diversity, equity and inclusion goals, preferred consideration may be given to qualified candidates self-identifying as belonging to one of the equity seeking groups: Indigenous Peoples, racialized communities, persons with disabilities, 2SLGBTQIA+.

• In this selection process, we are using the terms “Indigenous peoples” and “Racialized communities” as they align with international usage and in this process, replace the legislative terms “Aboriginal peoples” and “Visible minorities” that appear in the Employment Equity Act and the Employment Equity Regulations. The definitions have not changed.

DutiesThe job includes planning, coordination and managing the development and delivery of Visitor Experience programs, services and activities in Nahʔą Dehé.The position manages a dedicated team of staff who are passionate about their work. The area of responsibility includes: visitor reception and merchandise, interpretation, visitor management at Náįlįcho including interpretive guided hikes and evening campfire programs, product development, relationships with Indigenous communities and business licence holders. The primary tourist season is in the summer, many staff on this team work seasonally.The job is on the management team and will work collaboratively to meet challenges and opportunities including: leading visitor experience projects/initiatives; formulating strategies to advance the visitor offer; collaborating with the rest of the management team on setting direction for Nahʔą Dehé and addressing emergent issues as they arise.Work environmentNahʔą Dehé is managed by way of the Ndahecho Gondié Gháádé Agreement, which is a renewed shared governance model between Parks Canada and the Nahʔą Dehé and Dehcho Dene. This new Agreement builds on 20 years of cooperative management and this relationship is a practical example of a shared approach for making gains in Reconciliation and Nation-to-Nation relationships.Annual average visitation in Nahʔą Dehé is approximately 800 visitors. Visitors access the park by float plane and will rock climb in the Cirque of the Unclimbables, or paddle the rivers including the South Nahanni River a Canadian Heritage River, or make a day-flight seeing tour with local air charter companies. Park staff rotate on shifts in-residence at remote fly-in locations in the park where they will provide orientation, safety information, and interpretative programs for visitors. We provide a high standard of care and service to visitors who are on their once-in-a-lifetime trip to a UNESCO World Heritage Site and world-renowned wilderness park.The visitor experience manager is expected to carry out the following activities in line with the Agency’s policies and guidelines:

• Working with Indigenous organizations and individuals;
• Financial management for procurement, contracting, planning and reporting;
• Hiring, performance management and training/development of team members;
• Demonstrating leadership in a variety of team settings;
• Partnering and engagement to support organizational outcomes; and,
• Exercising good judgement and critical thinking.

The work duties and program elements are characterized by a moderate complexity and scope. Typically, 2 years of experience in a supervisory position in Parks Canada operations would offer increased success in starting in this role. However, those who have developed practical knowledge of policies, guidelines, time management, critical thinking and who are coachable could be considered candidates that may grow into the role. Operational experience is a strong consideration for this position.Positions to be filled: 1Information you must provideYour résumé.A covering letter "Please provide a cover letter that includes why you are interested in this job, and what impact you can make in this job. When writing your cover letter use the education and experience qualifications listed below as headings and write your best narrative/stories below those headings. It is recommended to draw from professional experience within the past 5 years."Contact information for 3 references.In order to be considered, your application must clearly explain how you meet the following (essential qualifications) EDUCATION

• Graduation with a degree or diploma from a recognized educational institution with specialization in business administration, marketing, recreation, leisure studies, communication or other discipline relevant to the position or an acceptable combination of education, training, experience and Nahʔą Dehé Dene and Dehcho Dene traditional knowledge.

OR

• An acceptable combination of education and experience may be considered if you do not have a degree or diploma. For example, relevant experience and career advancement in a recreation, tourism and/or business organization that includes at least two years of management experience.

Degree equivalency EXPERIENCE

• Reviewing and applying social science research and market analysis to identify target markets and develop visitor experience opportunities;
• Planning, developing and delivering programs, activities, operations, services and/or facilities in a tourism related context;
• Establishing and maintaining collaborative arrangements to develop and deliver opportunities for visitor experience;
• Managing human and financial resources.

The following will be applied / assessed at a later date (essential for the job)English essential

• As outlined in the Ndahecho Gondié Gháádé Agreement, special consideration will be given to those fluent in Dene Zhatié

Information on language requirementsThe following may be applied / assessed at a later date (may be needed for the job) ASSET EXPERIENCE

• Experience working in Northern and/or remote communities;
• Managing projects in a multi-functional environment;
• Working directly with Indigenous communities towards common goals and objectives, preferably in a land-use, recreation, leisure or tourism based setting.

KNOWLEDGE

• Knowledge of principles, theories, practices, tools and techniques associated with interpretation, recreation, tourism, and hospitality management;
• Knowledge of marketing, interpretation, recreation, tourism, hospitality management and the opportunities/challenges they offer.

➜ As outlined in the Ndahecho Gondié Gháádé Agreement, Parks Canada will give special consideration to those who have:

• Knowledge of Nahʔą Dehé Dene and Dehcho Dene culture, communities, society and economy;
• Knowledge of the cooperative management arrangements for the Park;
• Knowledge of the environmental characteristics of the Park and its surrounding area.

ABILITIES

• Ability to lead, motivate and develop a diverse team;
• Ability to work effectively with Indigenous communities and organizations on issues of mutual interest;
• Ability to strategically identify, develop and maintain effective relationships with stakeholders and partners;
• Ability to apply a diversity, equity and inclusion lens to visitor experience offers;
• Ability to assess, plan, implement, monitor and evaluate visitor programs that optimize resources, revenue and visitor satisfaction.

LEADERSHIP ATTRIBUTESAn effective leader in this role is a passionate agent for change and is someone who:

• Makes things happen;
• Exercises sound judgment;
• Personally connects with people;
• Takes Responsibility;
• Demonstrates integrity.

OPERATIONAL REQUIREMENTS:

• Willingness to wear a Parks Canada uniform when required;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
• Willingness to work from various locations;
• Willingness to travel when required, including overnight, off site and/or weekends.

Conditions of employmentReliability Status security clearance - Possess or obtain a Reliability Status security clearance.Possess a valid drivers license.May require a pre-placement medical, as per the Isolated Post Policy.Other informationThe Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.Information on employment equityThe Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.Information on employment equity.ASSESSMENT

• A written exam may be administered
• An interview will be administered
• References checks will be sought

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.Parks Canada is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the contact identified below or the agency official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Those selected for an interview should be prepared to provide the following information:

• Names of their references
• Proof of education credentials, in the form of a diploma or official transcript.

If you are seriously considering making an application, you are encouraged to contact the person below to set up a call and obtain more information. Partners and/or spouses are welcome to join and learn more about Fort Simpson.Nahʔą Dehé is a world-renowned wilderness park and if you are passionate about nature and cultural heritage this is an amazing opportunity you do not want to miss. Thank you for making the time to read this job advertisement, if you think this job is for you and Fort Simpson will work for your family we would love to see your application.Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications. Thank you to those who make the time to apply. Only those selected for further consideration will be contacted.We thank all those who apply. Only those selected for further consideration will be contacted.Quick Apply

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