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Bell Captain (Seasonal, May - Oct) - Jobs in Jasper

Fairmont
Job LocationJasper
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionBell CaptainA smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on foodamp; beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offer professional, friendly and engaging service
  • Follow departmental policies, procedures and service standards, including all safety policies
  • Responsible for the transportation of Guest’s to their room, as well as the delivery of luggage, messages, newspapers and any other items for delivery within the Hotel
  • Oversee the day to day operations of the Bell Desk
  • Responsible for the training and developing of the Bell Desk team
  • Assist with daily payroll and administrative duties as required
  • Manage vehicle fleet and transfer service
  • Ensure the timely and efficient transfer of luggage to and from the guest’s room
  • Ensure the guest is familiar with their room upon arrival ie. temperature control
  • Ensure all emails addressed to Bell Team answered and actioned. Log book to be updated with upcoming tasks.
  • Ensure Bell Captain tasks are completed by the end of the shift.
  • Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Assist with overall traffic and parking control
  • Manage curb-side check in process to ensure all standards are followed
  • Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
  • Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
  • Assist with and manage the skate and ski rentals as well as coat check
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned

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