ROC Customer Service Representative - Jobs in Keswick, ON

Job Description

ROC Customer Service Representative(Job ID# 2022.164SS)Department: Community ServicesDivision: Recreation ServicesLocation: The ROCStatus: Sessional (December 2, 2022 to April 2, 2023)Scheduled Hours/Shifts: variesWage Range: $15.50/hourDate Closing: October 14, 2022Come work with us!Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization that is focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.Position Purpose:Responsible for ticket sales, rentals, cash handling and customer service.For full details, please see attached job description.Qualifications:Qualified applicants will possess excellent customer service skills and have the ability to work evening and weekends as required.How to apply:Qualified candidates are invited to submit a resume and cover letter identifying the Job Title and Job ID#. Please apply by visiting www.georgina.ca/careers - Careers-Current Opportunities by 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.Please note that the Town requires that all newly hired employees be fully vaccinated against COVID-19 as a condition of employment and provide proof of full vaccination, or provide proof of a bona fide human rights based or medical exemption on a form issued from and approved by the Town.Committed to diversity and a barrier-free environment:The Town of Georgina is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process and as we grow, it’s important that our workforce reflect the citizens we serve. We respect, encourage, and celebrate diversity. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Office to ensure your accessibility needs are accommodated throughout this process. Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection.We thank all candidates for their interest, however only those being considered will be contacted.JOB DESCRIPTIONPOSITION: ROC CUSTOMER SERVICE REPRESENTATIVEDEPARTMENT: Community Services DepartmentDIVISION: Recreation ServicesPRIMARY FUNCTION:Responsible for ticket sales, rentals, cash handling and customer service.SUPERVISION RECEIVED:Recreation Services Supervisor or designateINDIRECT SUPERVISION RECEIVED:Supervisor of Facilities –The ROCDIRECTION EXERCISED: NoneWORKING PROCEDURES:Demonstrates a high level of customer service and provides this service on the front-line of operation and does so in an efficient, courteous and respectful manner;Daily operation of the ticketing office, including lift ticket, season pass, lesson and helmet rental sales & inquires;Supports guests with proper helmet fittings and ensures that all helmets are returned and inspected for future use.Accurate completion of liability waiver, helmet and locker rental forms as well as securing and returning of security/damage deposit;Processes all point of sale purchases, and handles cash, credit and debit transactions in an accurate manner and balances daily sales to align with computer reports;Follows all specified cash handling procedures including; float reporting, cash reconciliation, and cash depositing.Answers all in person and telephone inquiries and responds to voicemails in a timely manner;Assists with cafeteria attendant duties as required (see ROC Cafeteria Attendant job description for further details);Participate in the Town’s Health and Safety Program and follow safety practices in work methods and procedures; observes and complies with all relevant Health & Safety regulations.Immediately report all concerns, suspicious occurrences and hazardous conditions to the Recreation Services Supervisor or designate.The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.SKILL/KNOWLEDGE REQUIREMENTS:Knowledge of all ticketing and sales options;Experience working in a recreation and/or customer service setting considered an asset;Knowledge of the ActiveNET software system considered an asset;Responsible, courteous, good communication skills;Ability to work independently without close supervision;Effective conflict resolution, problem solving and critical thinking skills;Excellent customer service skills to deal effectively with the general public;Must be available to work flexible hours including daytime, evenings, weekends and holidays;Previous cash handling experience with accurate cash handling skills;Strong organizational skills;Quick Apply

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