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Assistant Front Office Manager - Jobs in Lake Louise

Fairmont
Job LocationLake Louise
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAssistant Front Office ManagerWe are searching for a dynamic leader who is passionate about delivering on the promise of excellence in Guest Service.Reporting to the Front Office Manager, this individual will by an outgoing and enthusiastic Leader committed to providing results for Guest and Colleagues.What you will be doing:

  • Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service
  • Overseeing the hiring, coaching, developing, and performance management of the Guest Service Supervisors, and Guest Services Agents
  • To improve service delivery by streamlining procedures and removing obstacles that hinder service delivery
  • Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Developing visionary proposals aimed at improving service climate, colleague moral, and shareholder return
  • Handling of guest comments and concerns, ensuring all guest needs are met
  • Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
  • Participating in communication meetings within the Front Office, the hotel, and the company
  • Adhering to the code of business conduct
  • Being responsible for a personal cash float
  • Working shifts as business levels dictate
  • Performing general computer maintenance
  • Ensure that the operational budget for the Front Office is adhered to, and all costs are controlled
  • Ensure optimal and efficient scheduling in all areas of the Front Office
  • Practicing room yield management, to ensure maximum profitability of overall operations
  • Monitoring inventory, room types, and categories
  • Attending promotional functions as required
  • Ensuring the safety and well-being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

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