Assistant Hotel Manager - Jobs in Lake Louise, AB

Job Description

The 94-room Relais & Châteaux Post Hotel & Spa is located in the heart of Banff National park in the Canadian Rocky Mountains. Our Hotel has become well known well beyond our borders for its consistent delivery of quality guest experience. The Post Hotel Restaurant is one of four establishments in Canada bestowed with the Wine Spectators Grand Award for its extensive wine selection, now exceeding a choice of 2,200 labels with a total of 25,000 bottles in the cellar. Our most recent accolade comes from CNN Travel : One of the World’s 10 Most Beautiful Ski Lodges.Meeting with Department Managers on a daily/weekly/monthly basis to discuss daily plans, updates, overviews and so onTo ensure overall operations are seamless and guest satisfaction is metHandling/Dealing with urgent guest requests/matters as requiredOverseeing Department leaders to maximize their efficiencyEnsuring positive guest experiences at all timesTo approach all encounters with guests and employees in a friendly service/oriented mannerTo act as the Ambassador for the hotel and to ensure that guests are receiving outstanding experiencesWorking with the Hotel Manager to develop and manage operational budgets year to yearAnswering phones, reservations, check in/out and all other daily hotel duties as requiredTo maintain effective communication between all Hotel DepartmentsMaintaining positive relations with staff through out the day and to ensure any special requirements are communicated and executedMentoring leaders on a daily basisAssists to help maximize room revenuesTo understand the overall operations of the hotel including Front Desk, Housekeeping, Maintenance, F&B, Staff Residence and others as requiredWorking closely with the FD to ensure optimal customer service, overseeing scheduling and operations with each department inConjunction with Department HeadsWorking within company policies and procedures on a regular basisManaging labour costs in conjunction with each HODEnsuring staffing levels are as required and based on budgetWorking closely with accounting to ensure policies, procedures and all that pertain to accounts are in orderTo know the POS / and the PMS systems to ensure optimal usage and troubleshooting any technical issuesUsing Microsoft Outlook software to provide communication in all areas as requiredPreparing and responding to daily communication from guests, staff, heads of departmentAttending and executing Health and Safety meetings at the HotelOther duties as requiredPrevious Hotel Management experience requiredUnderstanding the hands on approach to the businessProviding support to all leadership when requiredLiaising and communicating with all team members on a daily basisPrevious guest focus and understanding needsExcellent verbal and written English communication skillsPrevious POS/PMS experienceDrivers license and a clean driving record requiredMust be available to live on site if requiredJob Types: Full-time, PermanentAdditional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

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