Front Office Manager - Jobs in Lake Louise, AB

Job Description

The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk, Concierge and Royal Service departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Let’s take your career to new heights.What is in it for you:Experience living in Banff National Park in the iconic location of Lake LouiseSubsidized staff accommodation provided on-site for full time statusAccess to our Lifestyle Program activitiesOne duty meal in our newly renovated staff cafeteriaCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness Platform (LifeWorks)Discounts on food & beverage/fitness centre/spa/golfOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorWhat you will be doing:Ensures that all Front Desk, Concierge and Royal Service policies and procedures are adheredCoordinates management of the Front Desk, Concierge and Royal Service while on duty to ensure a smooth operation and the highest level of guest satisfactionSeeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveysStrong & effective communication with all other departments. Conducts and participates in monthly communication meetingsProvides Guidance and motivation to the Front Desk, Concierge and Royal Service team. Establishes and communicates on a daily basis with the Front Desk teams. A strong commitment to Colleague Satisfaction.Creates an environment that allows colleagues to achieve job fulfilment and provides a path for career development with Accor Hotels & Resorts.Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.Responsible to balance operational, administrative and colleague needsResponsible for ensuring consistency in exceeding guest service expectationsOversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference convenersEstablish an ALL (Accor Live Limitless) culture throughout the hotelEnsures all departments are well trained on their specific ALL procedures and review procedures on a regular basisEnsure all leaders and pre-established colleagues and departments have access to ACDC / Hotellink and have full training and knowledge of the systemManage survey comments and track each colleagues VOG scoreOne on Ones with AFOMsConduct Assistant Front Office Managers performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Desk colleagues.Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenueEnsures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budgetEffectively maximizes inventory levels during high occupancy/sold out nightsAdheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.Ensure a clean and safe working environment, and actively participate in health and safety initiativesAdhere to all hotel environmental policies and initiativesCarry out any other tasks as assignedYour experience and skills include:Minimum 3 years' previous leadership or management experience in Front Office operationsDegree or Diploma in Hospitality Management is an assetProven ability to guide and coach team membersAn operational knowledge and proficiency in Property Management System (Micros-Fidelio) in assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Excellent leadership, written/verbal communication and interpersonal skillsStrong guest service orientation and training skills background requiredSelf‑motivated, with the ability to make effective decisionsDemonstrates initiative, and the ability to multitask and work with minimal supervisionAbility to maintain high service levels under pressureAbility to consistently stand and walk through out shiftYou may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Your team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS