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Guest Services Supervisor - Jobs in Lake Louise, AB

FAIRMONT
Job LocationLake Louise, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Guest Services SupervisorProviding engaging, sincere, personalized service is one of the ways our Front Office team are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued. Take your career to new heights!What is in it for you:

  • Experience living in Banff National Park in the iconic location of Lake Louise
  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
  • Ensure the smooth operations in Front Office by assisting in Royal Service, Front Desk and Concierge while maintaining high levels of guest service
  • Consistently offer professional, friendly and engaging service
  • Handle guest concerns promptly and effectively
  • Attend regular departmental meetings
  • Ensure inter-departmental communication and cooperation
  • Ensure that the operational budget is adhered to and all costs are controlled
  • Oversee training and performance management of approx. 4 to 8 colleagues
  • Serve as a liaison for guests by providing information relating to all aspects of the hotel
  • Maintain knowledge of the hotel’s emergency procedures
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned
Your experience and skills include:
  • Previous leadership experience in a similar environment will be an asset
  • Must possess outstanding guest service skills, including professional verbal communication skills
  • Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
  • Self‑motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to multitask and work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Ability to consistently stand and walk through out shift
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Your team and working environment:
  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSQuick Apply
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