Hotel Operations Manager "Hotel Manager" - Jobs in Lake Louise, AB

Job Description

The Lake Louise Inn is dedicated in ensuring each position in the company is treated equal and of the utmost importance. We value our employees and want each qualified employee to experience a welcome atmosphere that delivers respect and models a company with integrity and professionalism.THE PROPERTYLake Louise Inn is a full-service hotel with 247 guest rooms and suites Surrounded by soaring pines and sweeping mountain views nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.JOB SUMMARYThe Hotel Operations Manager “Hotel Manager” is responsible for hotel operations by leading, coaching and mentoring of hotel employees, while ensuring the maximization of revenues, through the development of a strong service culture that displays the values and vision of ATLIFIC HOTELS and the Lake Louise Inn. In collaboration with and reporting to the General Manager, sets the strategy and vision for the hotel and inspires a culture of excellence while driving industry leading guest experiences and financial performance.The Hotel Operations Manager “Hotel Manager” is a full time permanent position that reports directly to the General Manager. The role requires working weekends with afternoon/evening hours and assumes the “Manager on Duty” role after regular business hours. This position requires regular on call status. The ideal candidate will have a hands-on approach towards all areas of the hotel.JOB RESPONSIBILITIESOperations

• Supports the General Manager in implementing brand, hotel and company standards including property condition, cleanliness and quality of product and service.
• Analyzes property operations on a daily, weekly and monthly basis.
• Along with General Manager, participates in the hotel’s Executive Committee and Leadership team.
• Ensures written Standard Operating Procedures are being reviewed and followed.
• EOS delivery and communication to the leaders with strategies for areas to develop and improve.
• Reviews GSS results constantly, facilitates the follow up on guest feedback & reviews in in a timely manner and develops action plans to proactively address guest dissatisfaction issues.

Supervision and Support

• Cultivates an open dialogue environment which encourages employee suggestions and involvement.
• Ensures coverage in time of manpower shortage, emergency situations and vacation.
• Continuous coaching and mentor-ship of operations leaders.

Financial

• Analyze and identify financial opportunities including, but not limited to cost controls, productivity levels and revenue generation.
• Supports General Manager with the annual hotel strategic planning process, operating budget, marketing and capital plans.
• Supporting the General Manager, maximizes NOI through effective execution of management, GAAP (General Accepted Accounting Principles) management, customer service and effective cost controls.

Human Resources

• Creates a strong service culture in the hotel and maximizes GSS.
• Assists with Performance Management reviews of employees.
• Assists in hotel’s recruitment efforts, supervising and guiding department managers in the efficient operation of their respective areas.
• Maximizes EOS through strong leadership, HR Policies and effective practices.
• Ensures the health and safety of all guests and associates.
• Ensures Local, Provincial and Brand compliance with Health and Safety regulations.

REQUIRED QUALIFICATIONS

• Business or Hospitality Certificate/Diploma/Degree or equivalent work experience.
• Proven leadership and management skills in a hotel environment.
• 10 + years’ experience in progressive management roles including Rooms Division & extensive F&B knowledge.
• Previous General Manager, Assistant General Manager or Director of Operations experience in 150+ room hotel preferred.
• Strong organizer, set priorities, plans, and delegates responsibility.
• Excellent communicator.
• Experience with mentor-ship, coaching and training.

Expected start date: 2021-11-01Job Types: Full-time, PermanentSalary: $90,000.00 per yearAdditional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Vision care
• Wellness program

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends

Ability to commute/relocate:

• Lake Louise, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 8 years (required)
• Rooms Division Management: 3 years (preferred)
• F&B Management: 3 years (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

Work remotely:

• No

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