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Learning and Development Manager - Jobs in Lake Louise

Fairmont
Job LocationLake Louise
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionReporting to the Director of Talentamp; Culture, responsibilities and essential job functions include but are not limited to the following:

  • Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
  • Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
  • Work with the Director, Talentamp; Culture and the Hotel Leadership Team to evaluate the annual Learningamp; Development strategies and programming for the hotel
  • Work closely with the Director Talentamp; Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
  • Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
  • Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
  • Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
  • Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
  • Support Apprenticeship Programs throughout the Hotel
  • Oversee manage the Educational Assistance Program with the support of the Director, Talentamp; Culture
  • Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
  • Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
  • Collaborate with Learningamp; Development Managers in the Region with regular monthly calls to align a regional strategic direction
  • Other duties and travel as required/assigned

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