Rental Equipment Manager - Jobs in Lake Louise, AB

Job Description

The Rental Manager is responsible for employee & guest experience along with the financial success of the department. This position is accountable for the service standards, operational efficiency, staff supervision, and inventory management of the Rental Shop. The Manager is responsible for the improvement and maintenance of the point-of-sale system and must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment. Turn your exciting career into an exciting life.What is in it for you:Experience living in Banff National Park in the iconic location of Lake LouiseSubsidized staff accommodation provided on-site for full time statusAccess to our Lifestyle Program activitiesOne duty meal in our newly renovated staff cafeteriaCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness Platform (LifeWorks)Discounts on food & beverage/fitness centre/spa/golfOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorWhat you will be doing:Act as a mentor who can train and lead a sales team with effective communicationCultivate an environment that supports staff and fosters employee developmentProvide training resources for employees in POS, product knowledge, guest service, and salesDevelop staff through coaching and performance appraisalsSupport and work hand-in-hand with the retail and repair departmentsDevelop a sales and service culture to maximize profitability and guest experiencePerform all administrative functions including proper record keeping of all rental forms, payroll, SOPs, point-of-sale system management, and operational health and safetyMaintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guestsEfficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special ordersResponsible for appropriate staff levels to meet requirements of the department while staying within budgetCommunicate frequently with the Resort Activities Manager to discuss planning, budgeting, sales promotions and merchandising activitiesPerform all administrative functions including payroll, invoices, warranty returns, SOP’s and point-of-sale system management.Report staff hours to the Payroll department and respond to inquiriesMaintain point-of-sale systems and ensure accurate reportingAll aspects of inventory management; purchases, counts, adjustments, reporting, warranty returns and special ordersDirect customer interaction – exemplary in all aspects of customer serviceHandle customer comments/concerns/questionsAchieve performance targets including speed, accuracy, guest satisfaction and profitabilityMaintain merchandising and cleanliness standardsImplement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest serviceRefine and execute procedures related to store presentationEnsure a clean and safe working environment, and actively participate in health and safety initiativesAdhere to all hotel environmental policies and initiativesCarry out any other tasks as assignedYour experience and skills include:Minimum 2 years of post-secondary study3 years rental experienceRetail experience considered an assetPrevious leadership role experienceExtensive customer service experience, ability to work effectively with a diverse range of peopleProficiency in MS Office (Word, Excel, and Outlook)Self‑motivated, with the ability to make effective decisionsDemonstrates initiative, and the ability to multitask and work with minimal supervisionAbility to maintain high service levels under pressurePhysically fit to lift trays repeatedly, stand and walk for the duration of the shift.Ability to consistently stand and walk through out shiftYou may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Your team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS