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Resort Activities Supervisor - Jobs in Lake Louise

Fairmont
Job LocationLake Louise
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract

Job Description

Job DescriptionAs Resort Activities Supervisor you will oversee the programs and activities offered to our guests including the Boathouse, Rental Shop, Health Club and Kids Camp. This position is accountable for service standards, operational efficiency, staff supervision, and inventory management. Must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.What you will be doing:

  • Act as a mentor who can train and lead colleagues in all areas of the Resort Activities department
  • Cultivate an environment that supports staff and fosters employee development
  • Provide training resources for employees in POS, product and service knowledge, guest service and activities
  • Develop staff through coaching and performance appraisals
  • Support and work hand-in-hand with the retail and repair departments
  • Develop and improve our guests offerings
  • Perform all administrative functions including proper record keeping of all training programs, payroll, SOPs, point-of-sale system management, and operational health and safety
  • Maintain and improve processes to ensure timely and accurate service of all guests
  • Efficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special orders
  • Responsible for appropriate staff levels to meet requirements of the department while staying within budget
  • Report staff hours to the Payroll department and respond to inquiries
  • Direct customer interaction – exemplary in all aspects of customer service
  • Handle customer comments/concerns/questions
  • Achieve performance targets including speed, accuracy, guest satisfaction and profitability in all Resort Activities departments
  • Maintain merchandising and cleanliness standards
  • Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

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