Rooms Coordinator - Jobs in Lake Louise, AB

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office team are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Rooms Coordinator, where your passion for service will inspire your team and make our guests feel valued.Hotel OverviewEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!What is in it for you:Experience living in Banff National Park in the iconic location of Lake LouiseSubsidized staff accommodation provided on-site for full time statusAccess to our Lifestyle Program activitiesOne duty meal in our newly renovated staff cafeteriaCompetitive extended benefits package including medical, vision and dental for full time permanent statusEmployee Travel ProgramComprehensive Wellness Platform (LifeWorks)Discounts on food & beverage/fitness centre/spa/golfOpportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorWhat you will be doing:Consistently offer professional, friendly and engaging serviceResponsible for blocking the 554 guest rooms, ensuring the best room for guests by touching every reservation, reviewing comments, requests, history, guest type and party-with reservationsKnowledge of Tour Contracts as it relates to room allocationKnowledge of group business through group masters and blocks, incentive business, convention files and resumesAttend weekly Group Resume meeting and handle convention group room requestsWork closely with Reservations Manager, Group Inventory Manager and Tour Operations Supervisor to ensure accurate allocation of roomsKnowledge of maintenance rooms and ability to work with the Housekeeping and Engineering team to ensure rooms are placed out of order based on occupancy levelsComply with all department policies, procedures, and service standardsFollow and proactively promote all health and safety policies and initiativesBe primary source of contact for Queue RoomsCoordinate Keep In Touch – adding ETA based on guest feedback / placing rooms on queue to assist with room readiness / preregister guests for Front Desk and Guest ServicesOther reasonable duties as assignedYour experience and skills include:Reporting to the Front Office Manager, responsibilities include but are not limited to:Minimum 1 year of experience in a similar environment will be an assetMust possess outstanding guest service skills, including professional verbal communication skillsGood computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)Strong interpersonal and problem solving abilitiesHighly responsible and reliable, demonstrating initiative as requiredProven ability to perform under pressure in a fast-paced, team-based environmentAbility to meet the physical requirements of the role, including:Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and rampsYou may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.Your team and working environment:Fast-paced, upscale, luxury hotelClose proximity to multiple ski resorts in winter and world-renowned hiking trails in summerHospitality employees worldwide making this a great place to develop lifelong connectionsVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSQuick Apply

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