Patient Experience Specialist & Receptionist - Jobs in Lillooet, BC

Job Description

We are currently hiring a receptionist in Lillooet. Our receptionist is the team member who is the specialist in patient experience.We are an employee-centric locally owned business always striving to do our best for our patients. We are constantly developing our individual skills to be a strong team and we are proud to work with Thriveship coaching. (https://thriveship.com/)Lillooet Sea to Sky Optometry is hiring a full-time permanent receptionist at our new location in Lillooet, BC. The receptionist at Lillooet Sea to Sky Optometry is an integral part of our practice to deliver excellent patient experience from the moment the patient calls our office, checking them in for their appointment, and booking appropriate follow up care. You will have the exciting opportunity to develop strong community relationships and build your dream career, with the opportunity to become a licensed optician. Sea to Sky Optometry currently has a practice in Pemberton and we are growing our second location in Lillooet. There is opportunity to change locations and roles in the business and offer mobile optometry clinics to remote communities. We are a passionate group with a friendly professional attitude connecting to our community to offer excellent eye care.What we offer:- Part of a team who will make a positive impact in the community by enhancing lives through improving vision.- Competitive salary, benefits, and bonuses.- Industry leading development and training opportunities to continually expand your knowledge and reach your career goals.- Workplace culture where we care about our team and our patients, always striving for our best and having fun along the way.- Exciting opportunities to travel with mobile eye clinics. We set up an exam room and bring a large selection of glasses to communities in remote BC. Communities are so grateful that we are making eyecare convenient for them, and we make great connections along the way.- Opportunities to be involved with vision therapy and low vision. Dr. Blumberg has a special interest in vision therapy and rehabilitation and would love to help you change our patients’ lives with vision therapy. Dr. Aigbe is residency trained in low vision and prescribes specialty vision devices for magnification and rehabilitation.How to be a successful candidate:- Experience as a receptionist is an asset. Focus on accuracy, strong computer skills, active listening skills, and problem solving. Comfortable with sales, invoicing, billing insurance and taking payments.- Customer Experience Skills. Strong communication skills so that you can listen to our patients and help them in the best way possible.- Initiative. We are a small team of passionate individuals; initiative is crucial to continually improve our service to our patients. We are looking for a motivated, self-starter who is adaptable to change in a fast-paced growing business.- Positive Energy. We love having fun. Our patients can feel our friendly and professional attitude, we want you to be positive and have fun at work while still striving to do your best.- Community. We are a vital service in the community. We are always looking for ways in which we can help improve vision to members of our community. We are looking for someone who believes in giving back to our community and willing to take the lead on community initiatives.Duties- Receptionist – patient experience specialist to ensure our patients feel cared throughout their entire visit- Answering phone calls, following up with messages- Patient emails- Booking appointments & scheduling- Appointment check in / check out- Billing patients and insurance companies- Intake forms- Contact lens orders- customer service- sales- accuracy- multi-tasking- active listening- problem-solving- self-starter and able to adapt to change in a fast-paced growing businessPotential future responsibilities:- Glasses orders & dispensing- Fitting glasses- Optician course to become a licensed opticianIf you want to be a part of our team, we would love to hear from you.Job Types: Full-time, PermanentSalary: $38,000.00-$44,000.00 per yearAdditional pay:

• Bonus pay

Benefits:

• Vision care

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:All patients are required to wear a mask, frequent sanitization of all high touch points.Ability to commute/relocate:

• Lillooet, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• receptionist: 1 year (preferred)

Work remotely:

• No

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