2023 Bell Business Markets Graduate Leadership Program - Client Care - Jobs in Mississauga, ON

Job Description

Req Id: 405013At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.As a new grad, you will drive B2B solutions, develop business opportunities, further product roadmaps, collaborate across the business, and learn from industry experts. Leverage the country’s largest voice, data, and wireless network, and leading end-to-end solutions, to support the aspirations of Canadian businesses. This unique and accelerated program will not only give you extensive knowledge and experience working on complex business issues, it will also enable you to develop your leadership skills.Upon completion of the program, you will have the knowledge, skills, network, and breadth of experience to help transform the organization and become the next generation of leaders at Bell.Why join us

• Benefit from a continuous learning environment and develop your expertise in your role.
• Get to know the BBM family and its executive team during an orientation session.
• Deliver on transformational projects to launch new product roadmaps, services, and solutions, to enable the customer to do more.
• Expand your network as you work with the industry experts, including our amazing peer-to-peer grad and alumni support network.
• Develop your technical and leadership skills through formal and experiential training programs.
• Grow through one-to-one mentorship with experienced leaders, and career coaching from our leadership development team.
• Transition easily from the university life you love; be part of a vibrant community of grads and never stop learning!

In this role, you will…Lead a team of unionized client agents to deliver excellent customer service results and play a key role in building and maintaining strong relationships with sales and other internal partners. You will manage, coach and develop a team of client agents. Your accountabilities include proactively identifying, addressing, managing and communicating workload pressures and capacity to the team, ensuring workload is balanced and actioned accordingly with sales and internal partner teams.Job duties / accountabilities

• Effectively manage, coach and develop a team of client agents
• Ensures solutions and decisions drive efficiency, productivity, return on investment and quality in the business
• Proactively shares, develops and implements best practices
• Communicate expectations, analyze data, prioritize and action individual and team results
• Oversees organization and prioritization of workload in real time to meet customer requested due dates in conjunction with the Order Control Desk.
• Acts intuitively and proactively to identify & communicate unusual fluctuations in volumes and workload balancing load accordingly in conjunction with the Order Control Desk.
• Conducts daily coaching for success and provides immediate performance feedback during sessions
• Handle escalated customer complaints in a timely and satisfactory resolution and identify root cause and process gaps in order to avoid repeat
• Capture and log daily, weekly and monthly key metrics and action as appropriate

You should apply if:

• You have a Bachelor’s degree completed before the program start date and no earlier than two years before your application date.
• You are excited about telecommunications and have demonstrated curiosity, initiative, leadership and a passion for learning new skills.
• You are interested in driving organizational change and taking on new challenges.
• You have excellent interpersonal and communication skills (verbal and written)
• You have the ability to lead and influence others
• Bilingualism (English/French) is an asset in Ontario and a requirement in Quebec

Application Instructions:

• Apply on Bell careers page.
• You must submit a resume, and most recent transcripts (unofficial accepted) to be considered.
• Focus your efforts and apply to a maximum of 3 Bell postings that match your skills and interests.

#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Grad HireJob Location: Canada : Nova Scotia : Halifax || Canada : Newfoundland : St. Johns || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : MontrealFlexible work profile : MobileApplication Deadline: 10/31/2022Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, ON, MississaugaBell, one of Canadas Top 100 Employers.Quick Apply

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