App Support Specialist - Jobs in Mississauga, ON

Job Description

Primary Location: 2700 Matheson Blvd E, Mississauga, ON, CANDivision: Cox AutomotiveJob Level: Individual ContributorTravel: Yes, 5 % of the TimeSchedule: Full-timeShift: Day JobRequisition Number: 224386About Cox Automotive CanadaCox Automotive is transforming the way the world buys, sells, and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. In Canada, the Cox Automotive family includes Dealer.com®, Dealertrack®, HomeNet®, Manheim®, NextGear Capital®, Ready Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with a host of other brands in other countries. The global company has 34,000 team members in more than 220 locations and is a partner to more than 50,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of 120-year-old Cox Enterprises, Inc., which has revenues exceeding $20 billion and approximately 55,000 employees. Cox Enterprises other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive Canada, visit coxautoinc.ca.Job descriptionWe are looking for an energetic technical support specialist who is a motivated "problem solver" to join our team. You will solve complex production issues by working with cross functional team to bring the best solutions for our customers.

• Work closely with DEV and QA teams to ensure our applications are optimized
• Create and maintain technical documentation and how to articles
• Provide emergency on-call support on a rotating schedule
• Escalating critical issues to Cloud Operation Team/Development team

What we offer:

• Full time employment with one of the global leaders in automotive remarketing realm
• 5 weeks paid vacation per year
• Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability).
• RRSP contribution plan
• Venngo Discount programs
• Fast paced, multicultural work environment
• Career pathing - opportunity for development and advancement within Cox Automotive family of companies
• Opportunity for involvement with local communities though company sponsored volunteering program
• Cox Automotive Canada was named one of Greater Torontos Top Employers

Qualifications:Skills & Responsibilities:

• 3-5 years experience in supporting development of business software for production use; preferably in Linux environments
• Basic understanding of Front-End, Backend, APIs
• Excellent analytical and troubleshooting skills with a focus on root-cause analysis to prevent recurring issues
• Experience working with Ticketing System is required
• Experience working with SQL / NoSQL Databases, creating & running queries

• Building, leveraging, and maintaining relationships within and across workgroups

• Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful
• Planning and supporting the development of knowledge, skills, and abilities to fulfill current and future job responsibilities more effectively
• Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Promoting and living customer service as a value. Ensuring that the (internal or external) customers needs are a driving force behind priorities, decisions, processes, and activities

Domain Management:

• Facilitate domain transfer, registration, and renewal for new & existing clients
• Provide domain-specific support to internal & external clients
• Coordinate with Implementation Team on domain changes to meet the client launch schedules
• Ensure proper domain configuration for site launches
• Participate in large project rollout teams to ensure domain continuity
• Conducts the appropriate post-Implementation handoff to the relevant team members

Qualification:

• College Diploma or Bachelors in Engineering, Computer Science or Mathematics or equivalent work experience
• CompTIA Certification is plus
• AWS Certification is plus
• Working experience with Amazon Web services is a plus
• Working experience with Docker and troubleshooting Docker apps is a plus
• Experience with source control management with Git, SVN or equivalent is a plus
• Service Now experience is a plus

Technology Stack:

• GitLab CI/CD
• AWS Cloud Formation
• Linux [CentOS/Ubuntu]
• Docker
• MERN Stack [MongoDB/Express/ReactJS/NodeJS]
• Script (Python/Perl/bash)
• AWS EBS/ELB/s3/Route53/CloudFront/Lambda
• Nagios Core
• FTP/SFTP
• AWS RDS MySQL
• SharePoint

Nice to Have:

• Knowledge and experience with DevOps, Agile, Continuous Integration and Continuous Deployment.

Who We AreAbout Cox AutomotiveTheres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.About CoxWe are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Quick Apply

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