Business Analyst - Jobs in Mississauga, ON

Job Description

Req Id: 340023At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.The successful candidate will directly support the end to end program working under the Senior Business Advisor and Program Manager. They will partner with the technical lead, contractors and developers. The candidate will work with external vendors such as CGI, Amdocs and IBM. We require highly motivated individuals, who thrive in a complex, versatile environment confronted with constant change They will apply creativity and innovation in the development of solutions essential to support our customer-facing divisions, and is able to lead change through cross-functional teams or business unit projects.The candidate will be responsible to work with end users and different vendors on a variety of projects related to new products introductions, new technology introductions and enhancements to existing processes or systems.Critical Qualifications/Competencies:

• Post secondary education with a business focus, or equivalent, and/or business degree as well as 3 –5 years in a Business Analysis role
• Related work experience is essential and should include experience in process modeling as well as experience with multi-tiered application development, infrastructure and networking concepts and practices
• Strong analytical skills
• Demonstrated skill and experience leading multi-disciplinary JAD sessions
• Demonstrated skill and experience dealing with multiple vendors in the creation of end to end solutions.
• Excellent verbal and written communication and negotiation skills
• Leadership experience defining requirements and solutions through the production of Business Requirement and System Requirement documentation
• Absolute ability to see the business problem and drive the business solution, all through the eyes of the customer
• Ability to manage multiple activities at a high level and dive into details when challenges arise
• Ability to effectively facilitate and coordinate meetings, and to negotiate consensus from cross-functional teams
• Understand and articulate IT concepts and issues from a business perspective
• Willingness to manage own time, working extended hours when necessary to meet deliverables
• Willingness to participate in scheduled post deployment system testing during off-hours
• Computer proficiency with Microsoft Office tools (Word, Excel, Powerpoint, Project, Visio)

Preferred Skills/Competencies:

• Familiarity with telecommunications, billing and / or customer care applications is a key asset
• Familiarity with call centre technologies, both custom and off the shelf
• Familiarity with call centre ordering tools/processes
• General knowledge and ability to use MS-SQL data queries and extract data for analysis
• Experience working closely with end-users to identify and establish requirements for, custom applications or package software in project mode or modification required to find a solution
• Skilled at recommending changes in applications and systems and provide input on whether to patch or upgrade existing applications
• Familiarity with reviewing and approving Design Specs
• Establish systems/applications performance measurements
• Assist in the definition of system resource needs (hardware)
• Evaluate recommended solutions supplied by the vendors and give acceptance or recommend modification to the solution
• Identify ways to better deploy existing technology or to modify processes to more effectively leverage the technology
• Determine deployment strategy and release strategy in consultation with other team members
• Develop quality test strategy/plan and validate that those standards are met
• Prepare methods/documentation/procedure for the introduction for new or change systems or processes

Working Conditions:

• Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members.
• Availability to work occasional weekends and evenings to meet hard deadlines and available to work occasional overnights to take part in deployment activities
• Ability to travel within Montreal, Ottawa, London and Toronto corridors with little advance notification; travel depending on project needs
• Fast paced, changing working environment

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : VerdunFlexible work profile: MobileApplication Deadline: 01/11/2022Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, ON, MississaugaBell, one of Canadas Top 100 Employers.Quick Apply

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