Business Analyst for Service Assurance - Jobs in Mississauga, ON

Job Description

CTC006459 : Business Analyst for Service AssuranceLocation : Mississauga, OntarioField : BAPosition Type : Contract Starting : January 17, 2022Ending : January 16, 2023Resources Required : 1Position Description

• The candidate will function in an AGILE project-based environment, working with various information technologies, network and operational subject-matter experts to successfully build requirements, document, test and assist in delivering complex technical project solutions.
• This career opportunity is searching for a skilled network professional, who understands the end-to-end systems and technologies required to support Broadband, IP/MPLS, Access, Ethernet and TV technologies service provider network, and the associated services riding across it.
• Analyze business problems, design, maintain and assist in the delivery of system solutions in support of the New Product/Technology projects.
• Maintain standards, methods and best practices by applying solid understanding of the business, client’s standards as well as those guidelines set out by external regulatory bodies in telecommunications.

Critical Qualifications/Competencies:

• Strong Service Assurance knowledge and the ability to simultaneously work on multiple complex initiatives.
• Mastery of applied core IT and networking competences (OSI layer, Object Oriented technologies databases and SOA Architecture Webservices).
• Proven experience in large scale system design and deployments, including OSS, interfaces, hubs and connectors.
• Sound and applied knowledge of:
  • Client’s HH1 (2-3)K modems over DSL and Fiber.
  • Client’s global OSS architecture for Inventory Management, Surveillance, Performance Management, Service Provisioning, DSL testing, etc.
  • Client Operations processes in the service assurance environment, specifically in the Trouble Management domain.
• Strong analytical skills (quantitative and iterative), coupled with strong ability to produce detailed technical documentation.
• Excellent communication skills, both oral & written with the ability to communicate and demystify and describe technical complex material to a non-expert audience.
• Proven ability to manage successful business relationships with peers in various departments, companies & at different levels of management
• Ability to manage, maintain and improve vendor relationship, despite difficult delivery environment
• Proven leadership, coaching and mentoring skills – ability to manage large teams in matrix reporting environments

Preferred Qualifications/Competencies:

• Undergraduate degree in Software Engineering, Electrical/Computer Engineering or Information System management
• UML Documentayion
• Linux/Unix shell functions (managing processes, editing text files, OS navigation, etc)
• SOAP UI and SQL knowledge
• General understanding of programming and markup languages
  • Enterprise application frameworks (Java EE, ESB, .NET, etc)
  • Web Services / SOA, N-Tier Architectures
  • Any OO language (Java- mainly, C/C++ an asset, Javascript, Python, etc)
  • Any procedural language (C, Perl, Shell, AWK, etc)
  • Any markup language (HTML + CSS, XML, SGML, etc)
• Strong understanding of the Service Assurance, testing domains and functions
• Knowledge of clients xDSL, POTS, access Fiber Networks and TV services
• General understanding of industry standards of IT, such as the ITIL, ETOM and TMF models.
• Proven track record in systems integration. Solid experience is software development and infrastructure design for large scale distributed systems and applications
• Deep knowledge of IP stacks and protocol analysis tools. Deep understanding of network protocols, including TCP, IP, SNMP.
• Deep knowledge of operating systems’ internals and utilities (Unix & Windows)
• Object Oriented Software Analysis and Modeling, Relational Database Analysis, Modeling and Optimization
• Bilingual is a definite asset

Experience

• Previous Business analyst experience
• Application Testing and Defect Tracking tools
• Customer service and network diagnostics tools (DSL test preferred)
• Test Case Automation

Working Conditions:

• Ability to efficiently work in virtual teams, handling multiple projects and deliverables.
• Ability to work occasional weekends and evenings to meet hard deadlines and ability to work occasional overnights to take part in deployment activities.
• Ability to travel – sometimes at short notice – within the Montreal, Ottawa, Toronto, London corridor – depending on project needs.
• Fast paced, changing working environment

Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected