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Client Rep, Customer Service-ADT - Jobs in Mississauga, ON

TELUS
Job LocationMississauga, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Location:Mississauga, ON, CAReq ID: 19033Jobs by Category: OperationsJob Function: OperationsStatus: Full TimeSchedule: RegularDescriptionWho we are: ADT by TELUSADT by TELUS (formerly ADT Corporation) is a dynamic arm of the TELUS Group of companies which offers Home Security services across Canada. We joined the TELUS team in October 2019 and continue to operate and serve security needs in communities throughout Canada.Here’s the impact you’ll make and what we’ll accomplish togetherThis is a career-shaping opportunity that will truly develop you into a distinguished Team Member in ADT by TELUS by working in and across our end-to-end Customer Commitment team. We operate in a lively and ambitious growth environment, collaborating with teams across multiple functions. You will actively engage with stakeholders and partner teams to deliver extraordinary customer experiences within our operations.As a Client Service Representative on the ADT by TELUS team, you will take on the rewarding role of supporting our residential and business customers in a vibrant environment. Your primary responsibility will be supporting customer and technician inquiries as their first point of contact. Inquiries include questions about service appointments dispatch, service call bookings and day-to-day technician support and service offerings. This critical role provides end to end support for every Customer Commitment Team’s customer.Position SummaryThe successful candidate will be responsible for:

  • providing customer satisfaction by efficiently dispatching qualified service requests to the proper technician(s) through determining factors such as location and account specific requirements.
  • Prioritize jobs in each of the technician areas and regions through independent decision making on which work is most important and then dispatch direction accordingly to that technician.
  • Adapt to work priority changes throughout technician(s) shift.
Qualifications
  • Candidate must be fluently bilingual in French & English (spoken and written).
  • Call center experience with focus and outbound calls (ideally 1 – 3 years).
  • A basic understanding of contact center etiquette.
  • Having a “can-do” attitude and a desire to learn and grow.
  • No Sales experience required.
Who is TELUSWere a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.Do you share our passionAt TELUS, you create future friendly® possibilities.At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Quick Apply
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