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Complex Group & Business Travel Sales Coordinator - Jobs in Mississauga, ON

Hilton
Job LocationMississauga, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

A Complex Group & Business Travel Sales Coordinator will fully support, from administrative, reporting, and customer service, the Sales team to assist in developing future and repeat business.What will I be doingYou will be responsible for performing the following tasks to the highest standards:

  • Speak directly with customers to conduct needs assessments for inquiries and leads, as part of one team approach; to answer all incoming leads within Hilton standard timelines, especially when managers are out of office. Assist Sales Managers to maintain strong relationships through the following activities: being the telephone point of contact when Sales Managers are out of office, respond immediately to customer needs and resolve issues with assistance of Director of Sales & Marketing or Sales Managers. Generate proposals and contracts with the objective to be the first hotel to respond to all leads.
  • Prepare reports in Delphi FDC, Excel, correspondence in Word and conduct analysis relative to group activity for Director of Sales & Marketing. Document all client conversations when representing Sales Managers who are out of office. Run reports, merge documents, and enter data upon request.
  • Filing, scanning, emailing and maintaining an updated file of clients, prospects and mailing lists. Ensures continuous inventory of collateral of brochures and other materials for distribution and mailings to guests, tradeshow, etc and kits set up on ongoing basis for sales department and front desk.
  • Prepare and process purchase orders and check requests. Order supplies, organize and maintain administrative files. Type welcome cards for VIP guests and complimentary hotel certificates. Prepare all outgoing mail, couriers and information packages for sales.
  • Insert new booking auto traces in Delphi FDC, run Daily Transaction Reports for sales managers to follow up on all leads received
  • Perform other duties and responsibilities as requested.
What are we looking forA Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Excellent communication skills
  • High level of IT skills, including Delphi, Hotelligence, Excel, PowerPoint, and Word
  • Proactive approach to meeting deadlines and targets
  • Excellent organizational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a sales role
  • Relevant degree, in a sales or business discipline, from an academic institution
What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Quick Apply
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