Coordinator People-Centred Care - Office of Patient Experience - Jobs in Mississauga, ON

Job Description

__________________________________________________________________________________________________________________________________________Position:Coordinator People-Centred Care - Office of Patient ExperienceFile#: 2022-30242Status: Temporary Full-Time (12 month contract)Role Level: Professional Group (PG 06) $27.85 - $34.85Dept/Health System: Patient ExperienceSie: Missisauga Hospital/Credit Valley (May be required to travel between all three sites)Hours of Work/Shifts: 8:30-4:30Posted: November 15, 2022Internal Deadline: November 22, 2022__________________________________________________________________________________________________________________________________________Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.Our Mission: A New Kind of Health Care for a Healthier CommunityWhen we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!Position Summary:A high achieving, self-motivated individual with strong organizational skills and demonstrated commitment to People Centred Care. The successful candidate will report to the Director of Patient Experience. The coordinator will work with Patient and Family Partners to match them with engagement opportunities with our clinical and enabling programs. These opportunities may include focus groups, surveys, co-designing and planning of current and future services. In this role, you will be the main contact for Patient and Family Partners to learn about our engagement program and assist in the recruitment and retention process of these volunteers. You will also be the main contact for hospital staff and leaders to learn about the patient and family engagement process.Some key responsibilities include:

• Review and triage requests for patient & family engagement
• Lead initial recruitment of Patient and Family Partners and support selection process for program/initiatives.
• Provide orientation and coordinate any initiative-based training as needed
• Provide mentorship and support (Build relationships, address communication related challenges/accommodations, ongoing education and training)
• Keep data base of Patient and Family Partners with intake information
• Provide ongoing record keeping of engagement opportunities across THP
• Maintain and update documents/toolkits for patient & family engagement
• Facilitate engagement-related evaluations for continuous improvement

Key Qualifications:

• Lived experience as a patient and/or caregiver (including care at THP) preferred
• Degree/diploma or experience in community outreach
• Strong belief and passion for patients as partners in care
• Superior verbal and written communication skills
• Experience in adult education/teaching groups an asset
• Previous work with volunteers an asset
• Excellent interpersonal skills combined with the ability to work effectively as a member of a team
• Strong organizational and effective time management skills
• Ability to collaborate with a variety of stakeholders (internal and external) in a professional manner
• Ability to handle sensitive issues and problem solve with tact and diplomacy
• Ability to work independently and with minimal supervision
• Strong computer skills including MS Office, Excel, Zoom
• A professional and friendly attitude combined with a positive work performance and attendance record
• Demonstrates a high degree of initiative, self-direction and the ability to prioritize and multi-task

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.caTrillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Trillium Health Partners is identified under the French Language Services Act.We thank all those who apply but only those selected for further consideration will be contacted.Quick Apply

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