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Job Location | Mississauga, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Req Id: 372231At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.The Infrastructure Services customer experience (CX) team is looking for an experienced, professional, highly motivated Customer Success Manager to join our CX team. The Customer Success Manager (CSM) role is a highly visible, strategic role within Bells new Customer Experience (CX) practice working with various segments of our government and enterprise customers. The Customer Success Manager is accountable for customer success efforts to help our customers maximize value for their Cisco solutions. The CSM understands customers’ goals and formulates a plan to accelerate customers through an adoption lifecycle, reduce time to value, deliver tangible business outcomes and provide strategic insights while working together with customer and internal LoB stakeholders.Work Environment:The Infrastructure Services Operations Team is a dynamic business unit that is ever evolving to address customer and market demands. The team collaborates with Product Management, Sales, and IT teams to respond to real time customer impacts. The Operations Team is a mix of management and unionized staff members that have specific functions that support the quote-to-cash lifecycle.Essential Duties and Responsibilities: