Customer Support Associate - Jobs in Mississauga, ON

Job Description

JOB POST-NON UNIONPosition: Customer Support Associate –Part Time (x2)File #: 2022-27669Status: Permanent Part TimeDepartment: Customer Support Call Centre – Patient Support ServicesSite: Credit Valley HospitalHours of Work/Shifts: Monday - Friday (days, evenings, nights) including weekendsPosted: June 20, 2022Internal Deadline: June 27, 2022

• The location of any vacancy/position may be changed or reassigned as per operational needs.

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.Our Mission: A New Kind of Health Care for a Healthier CommunityWhen we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!Key Qualifications:

• Grade 12 Education or equivalent
• Previous related experience in a hospital environment is a definite asset
• Effective communication and interpersonal skills to respond to customers
• Pleasant and courteous telephone manner is essential
• Ability to manage workload in a fast-paced multi-task environment
• Demonstrated ability to work independently
• Strong organizational skills are essential
• Positive work performance and attendance record essential
• Strong communication in English is essential
• Computer skills definite asset

Position Summary:

• Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
• Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests ( phone, work requests and tasks requests submitted through the web portal and transport software)
• Answer Customer Support phone calls: record all details and create task/work order
• Liaise with Corporate Services and Facilities staff as required
• Create, update and print rosters and set ups
• Provide front-line service to all customers and staff, follows up on task completion
• Assign wireless devices to staff
• Any other tasks as assigned

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.caTrillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Trillium Health Partners is identified under the French Language Services Act.We thank all those who apply but only those selected for further consideration will be contactedQuick Apply

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