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Job Location | Mississauga, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Address:2465 Argentia RdJob Family Group:Commercial Sales & ServiceFacilitates the prompt and effective resolution of technical and production issues for clients in all segments. Uses independent judgment, analysis and initiative to resolve problems, makes recommendations, and deliver impromptu end-user operational assistance training when required. This work maintains communications with callers throughout the analysis and resolution process particularly in difficult customer situations, keeps them informed of status and escalates issues if deems necessary. This role will independently identify systemic issues (e.g. system outages, widespread processing errors) and take ownership of the end to end process to optimize the customer experience.