Inside Sales Specialist - Ontario - Jobs in Mississauga, ON

Job Description

A Day in the LifeThe Inside Sales Specialist provides expertise and comprehensive packaging solutions to current, new and inbound customers. They guide and support customers on their journey with Vessel and help grow existing customer’s business. As Vessel’s liaison with the public, the Inside Sales Specialist is responsible to ensure that every customer has an outstanding experience that they are enthusiastic about sharing with others in the industry.Accountabilities

• Inbound Inquiries:
  • Provide expert information and advice to potential customers
  • Direct potential Key Account Prospects to the Business Development team
  • Convert inquiries to customers and support them in their journey with Vessel
  • Prepare quotes as needed
• New Customer Onboarding:
  • Provide new customers with onboarding guidance and ensure that all required paperwork is complete in a timely manner
  • Provide detailed information about the label development process, introduce approved suppliers and support the customer throughout the process
  • Provide details of the canning process when required and work closely with the team members to ensure the customer’s success from order placement to filled cans
• Service larger warehouse customers in your territory (Excluding designated key accounts or smaller CX accounts)
  • Provide expert advice and support for all projects
  • Guide customers on the effective use of our orders entry system when required
  • Lead new projects for customers on everything from labels to mobile canning
  • Work with the Customer Experience team to ensure effective account management and retention
  • Respond quickly to customer concerns and ensure that the Customer Experience is a prioritized
  • Foster a strong cross-functional approach to our business and ensure ambiguity is minimized for the customer
  • Collaboratively maintain AR at or below specified levels
• Other duties as assigned

Qualifications

• 2+ years of B2B sales experience, preferably in food and beverage
• Experience in customer service, customer support or similar function
• Excellent verbal and written communication skills in both English and French
• Ability to collaborate with team members as well as work independently
• Ability to travel up to 25% of the time
• Ability to work flexible hours including evenings and weekends as required
• Proficiency Microsoft Office and G-Suite required
• Proficiency in ERP/CRM software an asset
• Valid Class 5 or G Class driver’s license or equivalent

Must HavesCommitted to Better - Show Up, Put In, Improve

• Expresses an entrepreneurial soul and actively pursues opportunities for innovation
• Leads with courage and integrity, makes space for self and others to take chances

Do The Right Thing - Ownership, Honesty, Humility

• Takes ownership and personal responsibility for their actions and accountabilities
• Displays and advocates for honest, transparent communication

Authentic & Fun - Team Minded, Respectful, Genuine

• Values collaboration and prioritizes building trusting relationships
• Work hard play hard, enthusiastic about achieving objectives and celebrating the wins

Why we think you’ll like working with us

• We have some exciting growth plans up our sleeve, we’d love to have you grow your career with us!
• We are all accountable to support the growth of a collective that is safe, accessible and inclusive. Show up as you are - we believe that diverse lenses are what make us great and are what will allow us to amplify our potential.
• Onsite fitness facilities to help you stay balanced or to engage in some healthy competition - choose your adventure!
• Casual dress for all of our team members
• Flexible health and dental benefits for you and your family after you’ve been with us for three months, additional flexible spending accounts after one and three years
• We start with 3 weeks of vacation and go up from there. All of our team members receive a bank of personal hours - sick days, long weekends, or just a “you” day, it’s up to you!
• Free parking at all of our facilities and easily accessible via transit

Who is Vessel anywaysVessel offers everything from mobile canning and design services to printed cans and pressure sensitive labelling to our customers. We’ve grown into a one stop shop, which means we’re doing everything from prepping the canning line at dawn to running the labeling lines at dusk. We are owned and run completely independently by a group of friends, our founders. Today, were a big team growing across the country to keep the cogs turning and the beverages flowing.We all share a passion for the brands we work with, and the pride we take in the hard work that we do. If we’ve learned one thing over the years, it’s that in this business, your only limit is your ambition. We’re passionate about pushing our customers to think beyond their current potential, because it means that we do too. When you join Vessel, you’re part of a collaborative, fun-loving and dedicated team that is driven to elevate our industries, communities and people.Vessel is an equal opportunity employer. We are proud to work with our team to create a diverse workplace, which accommodates people of all backgrounds, abilities and identities. We welcome and encourage applications from people of all abilities and backgrounds. Tell us what you need during the hiring process and we’ll do our best to accommodate you. New employees, like all employees at Vessel, will be required to comply with the Company’s Vaccination Policy. The Policy takes into account the possibility that some employees will be unable to become vaccinated for reasons associated with a protected ground under the Human Rights Code and accommodation options will be explored on a case-by-case basis.Quick Apply

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