IT Site Support Technician - Jobs in Mississauga, ON

Job Description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with usThe role of Technician, Site Support will provide 2nd level support to end-users that cannot be resolved by 1st level support (Client Services Desk) and enable Moves, Adds and Changes to the environment. They will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.Essential Day to Day Functions of the Role

• Monitors, troubleshoots and maintains Desktop technologies (operating system, Windows, Apple, Remote access, Unified Communication Services and Virtual Desktop Infrastructure) and assists in the support of network (LAN, WAN, Wireless, VOIP) and network equipment (multiplexers, hubs and routers) and Voice and Telecom technologies (PBX, video conference, and telephones)
• Adds and removes users from lists of approved users
• Implements standards in compliance with IS Security standards
• Accomplishes Global Site Support mission by completing required duties to high-quality standard and within SLA
• Ensures all time and work effort for incidents and tasks are recorded in the ticketing system
• Identifies and supports operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements
• Prepares and supports users by writing and maintaining documentation that provides help to answer questions and resolve problems.
• Proactively improves current systems by studying practices, procedures, and problems and designing modifications
• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations
• Proactively reduces problem tickets by analyzing data and implementing mitigating actions for common incidents. Trains user community in the utilization of self-serve tools & best practices to avoid contacts to Site Support
• Ensures IS service to end-users aligned to Global Site Support strategy
• Provide 2nd level support to end-users that cannot be resolved by 1st level support (Helpdesk) and enable Moves, Adds, and Changes to the environment
• Effectively communicates status and relevant IS-related information to business stakeholders.
• Has broad knowledge across all business areas to provide requirements to applications support in a manner that conveys detail and understanding of our systems and business needs
• Works with IS Site Support teams, Business Units and IT Stakeholders to provide efficient and accurate issue resolution, or to coordinate task/project delivery requirements
• Identifies new ways to use technology to improve work processes

Education & Experience Required:

• Post-secondary education- preferably in IT or Business
• Experience in an IS service delivery organization
• ITIL certification preferred

Nice to Have Technical Expertise:

• Working understanding of PBX administration, VoIP, Softphone, and CTI technologies.
• Excellent knowledge of Microsoft Windows Operating systems and administration with similar technologies
• Excellent knowledge of Microsoft’s System Centre Configuration Manager
• Working understanding of the Microsoft Deployment Toolkit or other desktop deployment tools
• Conceptual understanding of design, implementation, and administration of current communication technologies
• Working understanding of the current technologies and techniques with LAN design, implementation, and administration, particularly within Windows Active Directory
• Excellent knowledge of the current technologies and techniques with desktop support and desktop operating systems
• Conceptual understanding of e-commerce technologies, including SOA
• Working understanding of financial accounting (including budget processes), general business operations including sales, finance, operations, and purchasing
• Advanced knowledge of Microsoft Office, Visio, and Project
• Ability to quickly grasp new technologies

This is an on-site role on the day shift; will require availability outside of regular business hours in case of a business critical outageCEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.Quick Apply

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