Level 3, Windows Solution Expert (Common User Workstation) - Mississauga, ON - Jobs in Mississauga, ON

Job Description

Company presentationA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Entity and activity descriptionAir Liquide’s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy. The company’s customer-centric transformation strategy aims at profitable, regular and responsible growth over the long term. It relies on operational excellence, selective investments, open innovation and a network organization implemented by the Group worldwide. Through the commitment and inventiveness of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.Air Liquide’s revenue amounted to more than 20 billion euros in 2020. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, EURO STOXX 50 and FTSE4Good indexesMissions and ResponsibilitiesThe mission of the Solution Expert is to maintain a high level of expertise on this Google Apps & Cloud Platform technology domain. He/She will liaise with Service Managers and Solution Architects in service strategy definition, contribute to service development by designing solutions according to the service strategy and will act as Level 3 for supporting incident/problems processes. This position will both report to the Global Operations DWP Manager, as well as GIO End User Services Director in the Americas Hub.Within the Global Operations team, the Solution Expert DWP (Digital WorkPlace) helps to ensure the stable operation of Air Liquide Digital Workplace solutions, primarily based on Google Apps & Cloud Platform technology, on a global perimeter. An awareness about Mobile Device Management will be a plus. The Solution Expert DWP will contribute and/or suggest technical improvements for the End User Service in general.Operations & Services (70%)Administration of DWP platformsConduct daily technical administrative work to ensure the availability, stability and security of the solutionL4 SupportParticipation in technical projects supported by the team DWP L4Animation of the global community of support via Google + Kite and trainingParticipation to EUS change committee (CAB) (Coordination, Content and information sharing)Development & continuous Improvement (30%)Technology Watch (Discover, test, inform, and capitalize)Development & Maintenance (optimization of daily work, proposals for innovative solutions and documentation)Review & provide input on proposals from an architectural perspective, including feasibility, technical viabilityParticipation to the Kite Animation Developers community (Google apps & Cloud Platform)Contribute to the problem management and Continuous Improvement processes around these specific platforms. This does include contribution with knowledge management for End User Support teams (procedures, knowledge articles, etc)Local DWP referentZonal Referent on the technology Google Apps for GIO (Specialist & Lead)Supports the DWP L4 team at local level and give regular feedback to the team to improve our process, daily worksContribute to realize technical implementation relevant to support the strategy of EUS and its RoadmapCompetencies and ProfileEducation - Bachelor’s degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)Experience - 3 to 7 years of experience in IT infrastructure in large multinational companies, if possible with a End User Service majorTravel Required: Yes (Up to 20%, including internationally)Knowledge and know-how specific to the positionProven Developer ExperienceRecent experience of the Google Apps environment, and ideally with an experience as a developer.Experience in an iT production environment (including support)Experience in an international environmentProven experience including hands-on in Airwatch MDMFirst experience with Chrome OS is a plusProven experience with following technologiesGoogle AppsItsm (minimum foundation) & knowledge of one or more tools ITSMLanguage expected for programming (Python, Java, Vba, Api Script ...)Advanced MS Active Directory Concepts & a messaging environment (MS Exchange)Advanced network concepts (TCP / IP)Knowledge of a monitoring tool reporting would be a moreAirwatch and Google EMM. Awareness of SOTI is a plusExperience with a ITSM tool with preference for Service NowFluency in English mandatory in a multicultural environment. French, Spanish or Portuguese is a PlusAdditional informationJob Reference: CA04020