Manager, Network and Telecommunication - Jobs in Mississauga, ON

Job Description

Position: Manager, Network and TelecommunicationStatus: Full TimeDepartment: Information ServicesPosted Date: June 3, 2021 – June 17, 2021Salary per Annum: $103,500 - $129,180Salary Commensurate with experienceTrillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.Our Mission: A New Kind of Health Care for a Healthier CommunityTo learn more about Trillium Health Partners, please visit www.trilliumhealthpartners.caIf you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!Position OverviewReporting to the Director, Infrastructure & Operation Services, the Network and Telecommunication Manager, is responsible for planning and maintaining technical infrastructure in the hospital. This position manages the technical services staff and coordination of hospital-wide technical support for clients. The Voice & Network Operations will also work closely with the IT executive staff, decision makers and peers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the hospital.Key ResponsibilitiesLead Voice & Network Operations department operational planning and projects, and organize and negotiate the allocation of IT resources.Work with stakeholders to define business and systems requirements for new technology implementations.Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.Oversee all reports and documentation related to network and systems operations.Develop maintenance schedules for infrastructure.Conduct system feasibility studies and testing.Develop and implement all functional policies and procedures, including those for system architecture, standards, purchasing, and service provision.Assist in the provisioning of end-user services, including help desk and technical support services.Practice asset management for IT hardware, software, and equipment in the Data Centre.Develop strategies and technology roadmaps to evolve the solutions and infrastructure to align with the technology needs of the organization and increase the value of the IT investment, and implement those strategies.Develop business case justifications and cost/benefit analyses for IT spending and initiatives.Approve purchase of equipment and supplies in order to meet operational requirements of the hospital.Analyze existing operations and make recommendations for the improvement and growth of the IT systems.Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.Develop requests for proposal and requirement documents.QualificationsUniversity Degree and/or equivalent experience required.A minimum of 10 years of experience in a senior technical roll is required.Previous managerial experience is an asset.Engineering or equivalent certification.Relevant working experience of 7-8 years in Network and Voice Infrastructure Management.Proven experience in IT infrastructure architecting, planning and development on a CISCO network and Avaya Telecom environment.Possess a clear understanding of capacity planning in various scenarios. (Single/Redundant Circuits, Load Balancing, Aggregation etc.)Strong technical knowledge of Cisco & Avaya routing/switching and Firewalls software including Cisco IOS, Cat OS and ASA OS, and NX-OS.Knowledge of advanced services modules for the Catalyst 4500, 6800 and 6500 series switches, Nexus series switches including the Nexus 9000, 7000, 5000 and 2000 series.Strong understanding of Telecom technologies including VoIP, PSTN, Voice WiFi, including Avaya and CISCO Voice.Experience configuring and troubleshooting VPN issues on different types of IPSec endpoints including Cisco Firewalls, Cisco VPN Concentrators, and Cisco Routers.Experience configuring and troubleshooting firewalls including Cisco ASA Firewalls and Cisco Firewall Services Module (FWSM) in a single and multi context environment.Strong knowledge of Layer 2 technologies, including Spanning-Tree, VLANs, VTP, UDLD, VDC, and CDP.Strong knowledge of Layer 3 technologies, including IPv4, BGP, EIGRP, OSPF, IPv6, HSRP, and VRRP.Experience working with Network Monitoring and Troubleshooting tools including CISCO Prime, CA NetQos, and Wireshark.Experience in a hospital or health care setting preferred.Technical awareness of Infrastructure specific technologies and best practices.General knowledge of applicable data privacy practices and IT Security.ITIL certification / Knowledge of QMS preferred.Strong communication and interpersonal skills among vendors, clients, peers, and executives.Strong presentation skills to present and possibly persuade to achieve the desired outcome/results.Strong analytic skills to review present situations and make recommendations for the long term.Proven success in providing strong leadership.Experience in resource allocation management in an environment with competing priorities.Demonstrated ability to facilitate teamwork.Basic French, written and verbal skills is an asset.Internal employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.