Patient Care Coordinator - Patient Flow - Jobs in Mississauga, ON

Job Description

Position: Patient Care Coordinator (x2)File #: 2022-25330Status: Temporary Part Time (Approximately 12 months)Dept/Program: Patient Flow - Operational CoordinationSite: Mississauga Hospital (may also include cross-site responsibilities at our Credit Valley Hospital location)Hours of Work/Shifts: Weekdays - Nights, Weekends and Stat Holidays - Days and Nights (0700-1900, 1900-0700)Posted: February 3, 2022Internal Deadline: February 10, 2022Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.Our Mission: A New Kind of Health Care for a Healthier CommunityWhen we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team.As part of the Flow, Operations and Patient Registration Program, and reporting to the Manager, Patient Flow, the Patient Care Coordinator (PCC) is a clinical liaison who provides operational leadership to hospital staff on evening, nights, and weekends, and is responsible to proactively facilitate flow from a hospital –wide perspective with a particular focus on reducing ED length of stay (LOS) for admitted patients.Position Summary:The Patient Care Coordinator (PCC) will work within a fast paced environment as a reliable, collaborative interdisciplinary team member.In addition to being one of the key points of contact for the organization after-hours and during weekends/stat holidays, the PCC is responsible to:

• Develop a flexible, responsive system to meet changing and competing demands
• Support emergency codes and other unplanned situations
• Conduct regular rounds on all nursing units to maintain visibility, continually tracks and determines alternate options for bed placements to mitigate congestion in ED and other admitting sources
• Provide co-ordination of patient admissions, discharges and transfers utilizing THP’s flow and access tools, standards, protocols and current awareness of each units status within the hospital
• Track use of over census beds
• Develop and maintain strong, effective liaison with member of the health care team in order to facilitate discharge and admission planning
• Assess and make recommendations where process is not effective in facilitating flow
• Act as an onsite resource for capacity and flow, to provide leadership and support to Coordinating nurses, Clinical staff, Bed Allocation staff, Physicians and Patients/Families.
• Liaises and escalates pertinent issues to Clinical Operations Manager or Senior Leader on-call, where appropriate
• Ensures follow-up and communication with direct report (Flow Manager) on any relevant issue(s)
• The primary goal of the Patient Care Coordinator is to facilitate and enhance patient flow organizationally and to mobilize teams to achieve throughput. The PCC does this with the goal of providing an exceptional experience for patients, families and staff. The PCC understands the demand and capacity challenges of a hospital system and works to achieve patients being in the right place, at the right time, receiving the right care.

Key Qualifications:

• Undergraduate degree in a health care discipline (nursing preferred)
• Current member and in good standing with a professional college required
• Minimum 3 years recent clinical experience in an acute care hospital setting
• Proven leadership skills
• Strong facilitation and conflict resolution skills to help resolve challenging situations
• Ability to think critically to respond to a rapidly changing environment
• Ability to assess risk, and effectively utilize resources to support patient acuity while considering the global needs of the organization
• Ability to be self-directed and thrive in a dynamic environment
• Role models composure; Able to remain calm under pressure
• Demonstrates positive, collaborative working relationships with interdisciplinary health care teams
• Excellent customer service skills
• Ability to listen, engage, collaborate, negotiate, facilitate and entertain creative solutions in order to enhance patient flow organizationally and mobilize teams to achieve throughput
• Actively participates in and demonstrates support for continuous quality improvement initiatives
• Excellent verbal and written communication skills
• Positive work and attendance performance essential

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.caTrillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.Trillium Health Partners is identified under the French Language Services Act.We thank all those who apply but only those selected for further consideration will be contacted.Quick Apply

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