Seasonal Guest Experience Representative - Square One - Jobs in Mississauga, ON

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.We are currently looking for highly motivated Guest Experience Representatives to join our team at Square One Shopping Centre during our seasonal period. At Oxford, we have a commitment to customer service excellence, and we strive to achieve this goal through every interaction, everyday. As a Guest Experience Representative, you are an ambassador for Square One Shopping Centre and must ensure professionalism, pride, and passion each and everyday.Square One Shopping Centre is currently open Monday-Saturday from 10AM-8PM,and Sunday from 11AM- 7PM. Shifts can begin as early as 9:30AM and end as late as 8:30PM. These hours will vary based on special events and changes in operational hours. This is a part-time, contract opportunity until January 2022 with a possibility of extension depending on business needs.Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends). When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted.As a member of this team, you will be responsible for:Proactively seeking opportunities to create memorable guest interactions and provide exceptional customer serviceAssisting guests with directions/information, answering questions, and performing other shopping centre specific services as assignedMaintaining a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities and/or eventsBeing involved with and encouraging guests in utilizing social media, mobile and online services/tools to enhance their shopping experienceDeveloping and maintaining strong relationships with retailersStaying up-to-date and maintaining thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needsConducting all service functions of the Guest Experience kiosk – including selling gift cards, troubleshoot gift card issues and responding to text/web chat Kipsu inquiriesWork with various departments in activating and executing events/projects throughout the shopping centreProviding additional administrative support for other departments as neededMaintaining the standards of the shopping centre services/amenitiesOther responsibilities as assignedTo succeed in this role, you have:A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)Previous customer service experience requiredA positive and friendly attitude, approachable, proactive and solution focusedA strong desire to create exceptional customer experiencesThe ability to effectively communicate with shoppers, retailers, centre management, service providers and all shopping centre personnelThe ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalismStrong written and oral communication skills; bilingual preferredConflict resolution/management skillsOrganization and time management skillsThe ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as neededComputer skills – including working knowledge of social media tools and Microsoft Office programsThe ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bendingOur story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Quick Apply

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