Solution Expert Cloud Operations - Mississauga, ON - Jobs in Mississauga, ON

Job Description

Company presentationA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Entity and activity descriptionAir Liquide’s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy. The company’s customer-centric transformation strategy aims at profitable, regular and responsible growth over the long term. It relies on operational excellence, selective investments, open innovation and a network organization implemented by the Group worldwide. Through the commitment and inventiveness of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.Air Liquide’s revenue amounted to more than 20 billion euros in 2020. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, EURO STOXX 50 and FTSE4Good indexesMissions and ResponsibilitiesThe Global Infrastructure & Operation Department (GIO) was created to enable high speed execution of the Group’s IT transformation projects and to run global services.Within the Automation & Reliability of Cloud Operations, the Solutions Expert Cloud Operation (SE), manages and administers field servers, data center systems, infrastructure and system management solutions.As such, the SE is responsible for having an advanced understanding of operating systems, server hardware, storage technologies, networking, virtualization, backups and cloud industry technology and tools as well as enterprise standards and methodologies.The SE administers and delivers solution architectures based on standards that meet the strategic needs of the business in 11 countries within the Americas. This involves working effectively with the Cloud Engineering team, its architects & solution experts, cloud service providers, third-party consultants and those in the other Air Liquide (AL) Hubs (Europe, Middle East/Africa, & Asia). The role will work as part of the Cloud Services Automation and Reliability Team, conducting daily systems administration work, supporting the environments and works as part of a team of administrators including vendor and third party resources.The SE is also in charge of developing, extending & maintaining scripts, security configurations, and automation tools to ensure rapid deployment of services in accordance with business needs and company standards.This role also engages in efforts to support, resolve & document issues that arise in the environment, which may include reviewing designs & recommending improvements to the architecture.The geographical focus of this role is the Americas Hub however with the ability to foster collaboration with GCS teams across the AL Hub’s in order to promote convergence and improvement of standards, processes and best practices.ResponsibilitiesDeliver public cloud architecture, deploy and support Amazon Web Services (AWS) solutions (primary) & Azure (limited / secondary scope) using the best practices set forth by AWS, AL, and industry standards with a strong emphasis on standardization and reusabilityCollaborate with cloud experts in the other AL Hubs to support the cloud architecture and AWS services roadmap for AmericasUnderstand and document the technical requirements for new services or service enhancements.Contribute to set-up a Global Product Management organization, with primarily Product around Landing ZoneReview & provide input on proposals from an architectural perspective, including feasibility, practicality, technical viability, consistency & solution costsSupport the overall architecture design & implementation, ensuring it meets requirements & performance goalsAdvise on technology decisions & provide service implementation estimatesCompetencies and ProfileContribute to the performance and availability of the platforms through database administration and maintenance and evolutionSupports the patching and upgrades of systems and operating systems in the environmentLead the Troubleshoot of IT systems and coordinate problem resolution between teams.Contribute to set-up of a Site Reliability Engineer organization focusing on enhanced L3 servicesimplementation of integration chainsparticipation in the architectural designs of platforms, as well as into the go-to productioncontribution to the definition of the service in coordination with the others team membersparticipation in the development of services, and exercise a level 3 role concerning the resolution of incidents/problemsParticipate in weekend and after-hours maintenance, project work, and troubleshooting as requiredAdhere to AL ITIL change management processExperienceBachelor’s degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)3 to 7 years of experience in IT infrastructure in large multinational companiesFluency in English and in French mandatory, Spanish or Portuguese is a plus.Knowledge and know-how specific to the positionIn depth knowledge of AWS solutions with 2-5 years of exp in deploying AWS solutions in a complex environment (multi-regions, high availability, scalable). Knowledge and hands-on experience with AWS Landing ZoneKnowledge of general AWS cloud services tools including EC2, VPC, S3, and S3, AWS multi-account strategy ; AWS Well-architected frameworkWorking experience with at least 5 of the following: Windows Server (2003, 2008, 2012, 2016, and above), VMware, Microsoft Active Directory, DNS, VPNs, VEEAM backup & replication, Firewalls, RoutersKnowledge and experience with IP networks, servers, SANs and other infrastructureAbility to troubleshoot and support technical issues both remotely and on-site using standard tools and techniquesAbility to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal trainingAdditional informationExperience in database administration is a PlusAWS and/or Azure certifications desiredKnowledge in AS400 environments a plusExperience with ITSM tool with a preference for Service NowJob Reference: CA04043