Stock Auditor - Mississauga - Jobs in Mississauga, ON

Job Description

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the worlds most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.Job DescriptionPOSITION PURPOSETo ensure proper management and control of CHEP assets by physical counting and auditing the stock levels and controls of CHEP products at customers through Hire Stock Audits.To provide both office-based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.MAJOR / KEY ACCOUNTABILITIESStock Audits Planning

• Responsible for planning (annual planning) and scheduling of Hire Stock Audits
• Responsible for working closely with the External Customer and the Internal Support / Commercial Teams in creating the fiscal audits schedule.
• Accounts must be loaded within the Siebel current fiscal year folder
• Create and add APH and APA based on the last year audit date and or confirmed dates by the Support Team via customer confirmation

Responsible for pre-call planning before conducting Stock Audit calls by:

• Reviewing past contact reports and other correspondence
• Running Siebel reports for all activities/SR completed and outstanding since last visit
• Check customer recon to ensure that it is in balance and that there are no outstanding queries before physical audit.
• Check client contacts and master file details are correct

Customer telephonic / Electronic Contact:

• Follow the Fiscal Stock Audits plan and H1 / H2 count targets.
• Setting up appointments with customers and assisting with various count related queries
• Collecting and consolidating information required for national counts
• E-mail correspondences to customers and the CHEP Support Team / relationship owner in accordance with the Hire Stock Audit Process.

Customer Contact:

• All routine calls must be registered in Siebel / SalesForce
• Provide insights to the Support Team and assist with and verify stock recons and agree the surplus/loss result.
• Ensure that any issues discovered at a call requiring management attention are escalated to the Inventory Manager.
• Conduct exceptional and unplanned calls when required by customers to assist in any matters relating to the stock audit process.

Visiting and Conducting Physical counts at the Customers sites

• Based on the count schedule, visit customers sites to complete the physical counts
• Proper PPE gear must always be carried before entering Customer sites.
• Strict adherence to Customer Safety protocol must be followed in accordance with CHEP Zero harm policy guidelines.
• Watch and follow all the safety guidelines posted within the customer sites for your own safety. Especially near high racking, forklift traffic areas and deep stacked pallets.
• Never climb pallet stack and always be attentive when counting pallets.
• Personal or work-related phone calls or any distractions must always be avoided during the counts for your own safety.

Responsible for counts query / problem resolution by:

• Ensuring all queries allocated by the Inventory Manager are resolved in accordance with the business rules within the agreed time period
• Ensuring queries assigned are followed through to their resolution and that the Siebel system / SalesForce is annotated accordingly
• Escalating problems to the relevant Commercial / Support Team members as required to seek resolution of conflict situations
• Notifying the relevant customers that queries have been resolved.

Leveraging myCHEP

• Responsible for myCHEP Customer training
• Assisting customers to report the completed physical count via myCHEP.

Siebel Responsibilities:

• To ensure that all activities allocated in Siebel are resolved in accordance with the business rules and within the agreed time frame.
• To record client queries and/or problems and to assign these to the correct recipient to enable resolution.
• To escalate audit results/problems to the relevant Commercial / Support Team members as required for further action.
• To provide feedback to clients regarding the resolution process of each query and/or problem and to verify with clients that issues raised by them are resolved to their satisfaction.

Responsible for Physical Stock count of CHEP equipment by:

• Arranging stock count dates with customer well in advance of Audit
• Conduct physical stock count with client
• Correspond and arrange stock counters with suppliers and/or with internal CHEP people
• Ensure customer are represented at stock count and if not get signed agreement from customer accepting the results
• Agree terms, date & time of stock count with customer
• Assessing the controls of CHEP products at customers

Reporting

• Weekly reporting in the required format on scheduled and unscheduled HAS’s, pallet recoveries and call plans.
• Customer visits reporting
• Car mileage and gas expenses reporting via Concur system

General/Ad Hoc

• Assist in the set-up systems and procedures and ensure client training sessions are conducted by the Training department.
• Provide both office-based and on-site support for our customers.
• Assist fellow staff whenever and however possible.
• Attending management meetings and provide feedback
• Coordinate national stock audits as assigned by CCS
• Attend all TRIPS/SAP training sessions and implement all the relevant processes and procedures as instructed by Change management/TRIPS teams.
• Ensure that the Portfolio system is fully mastered in order to provide telephone and or on site backup for all customer-related queries.
• Where necessary, activities to be escalated to Training team for training to be conducted or CRM for non-compliance of controls on Portfolio.

Asset Recovery

• Follow up any Asset Protection & Recovery issue as required by National Internal Auditor
• Investigate Stray Equipment leads and ensure the communication of CHEP’s ownership rights

MEASURES

• Number of Hire Stock Audits completed against annual plan.
• Emitters: 90% of the coverage with H1 target of 50% and H2 target of 40%
• Retailers: 65% of the coverage with H1 target of 40% and H2 target of 25%. This includes 100% of the PD counts. (NCD and SCD channels are excluded from the audit plan)

SCOPE

• Canada Region

CHALLENGES / PROBLEM SOLVING

• Get customer compliance with attending Hire Stock Audits
• Business to follow up with customer on all completed Audits

AUTHORITY / DECISION MAKING

• Finance - In line with authority levels
• Hire Stock Auditors – In line with company Business rules

KEY CONTACTSCommercial, Sales, Support Team, Audit TeamExternal:CustomersQUALIFICATIONS

• Must have – High School Diploma
• Recommended – Business Diploma

EXPERIENCE

• Minimum 1-2 years exposure to key Siebel, SAP, Salesforce systems
• Minimum 1-year experience in dealing with Customers
• Must have valid driver license to operate a car in Canada.

SKILLS AND KNOWLEDGE

• Good understanding of CHEP controls and Asset Management procedures.
• Hands-on knowledge of CHEP equipment management systems, i.e. Siebel, Portfolio, SAP & BW.
• Good Communication Skills
• Customer Focused
• Knowledge of the CHEP customer base.
• Microsoft Office

LANGUAGESEnglishDesirable: French CanadianPreferred EducationDiploma - Computer EngineeringPreferred Level of Work Experience1 - 3 yearsCHEP Canada invites applications from all qualified individuals. CHEP is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Recruiting Department and a recruiter assigned to the posting will work with you to meet your needs.We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.Quick Apply

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