Supervisor Operational Management & Tenancy Supports - Jobs in Mississauga, ON

Job Description

Supervisor, Operational Management & Tenancy SupportsHuman Services - Peel Housing CorporationRegular Full TimeSalary Range: $84,335-$105,417 per annum plus comprehensive benefits and vacation accrualReports to: Manager, Operations and Tenancy ManagementTeam Size: Oversees a team of 9 staff including Tenancy Support Agents, Operations & Tenancy Agents, Specialist of Tenant Relocation and Administrative SupportThe Role:The Supervisor oversees the administrative and operational responsibilities that involve the management of Region of Peel and Peel Living tenants and applicants which includes coordination of special projects, the continuous refinement and implementation of business processes and corporate performance reporting on established benchmarks.The Supervisor leads a team who provide a variety of support services to the Housing Operation and Tenancy Management and Technical Supports Units.What you will do in this role:

• Leads a team through a variety of activities including recruitment, coaching, mentoring, developing job objectives, discipline, managing performance, assigning and delegating work, encouraging professional development and ensuring quality and service standards are met
• Acts as resource for staff on a daily basis, involving critical/unusual tenant or applicant situations and any escalated issues (arrears, vacancy loss, Tenant Annual Reviews).
• Responds to tenants or applicant inquiries and negotiates alternative solutions
• Leads and coordinates staff in managing vacancy loss by ensuring processes are followed and by monitoring move-out and vacancy loss reports on a regular basis
• Ensures staff resources are structured to respond to property and tenant and applicant needs, requirements and service levels
• Acts as the primary contact to ensure clear processes are in place to provide excellent customer service
• Leads in developing, identifying, and/or updating existing policies and procedures with internal partners as they relate to Housing Operations and Tenancy Management and Technical Supports
• Provides input to divisional initiatives from the Operational Management and Tenancy Supports staff perspective
• Tracks and reports on key performance indicators for the business unit.
• Supports the service delivery requirements and ensures compliance with applicable legislation as identified but not limited to the following Acts: Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act, Residential Tenancy Act, Ontario Fire Code, Human Rights, Ontario Building Code
• Maintains relationships with all internal (ROP) and external partners and stakeholders
• Liaises with the Service Manager as legislative changes occur
• Leads within the Performance Measurement Framework which including; Tenant Experience and Customer Service, Healthy Organization and Governance.
• Demonstrates a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and pro-actively managing bias

What the role requires:

• Post-secondary diploma/degree in Human Services or related field with at least three years related experience in social housing
• At least 2 years supervisory/leadership experience; An equivalent combination of education and/or experience may be considered
• Strong knowledge of the Residential Tenancies Act and Housing Services Act and relevant Legislation including: Occupational Health & Safety Act, and the Human Rights Code.
• Knowledge of principles, practices and regulations related to Property Management.
• Working knowledge of the systems used to support the service delivery of Housing Operations and Tenancy Management and Technical Supports.
• Understanding of building systems operations and the maintenance requirements of residential rental units and capital work as related to the tenant experience.
• Knowledge of change management principles and methodologies and the ability to lead, manage, and support change while empowering staff.
• Effective decision making capabilities and use of sound judgment to effectively manage resolve complex or sensitive issues.
• Superior leadership skills to supervise, train, recruit and motivate team to maintain a service oriented culture.
• Well-developed communication skills, both oral and written; proven ability to present to various audiences both internal and external to Peel.
• Demonstrates and fosters a holistic approach to tenancy management and building operations.
• Demonstrates superior customer service skills.
• Working knowledge of operational budgets and finances
• Ability to travel, access to reliable transportation

Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 7120 Hurontario St. Mississauga, ON worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.Hours of Work: 35 hours per week; Monday to Friday. The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.Interview: Our recruitment process will be completed with video conference technology.If this opportunity matches your qualifications and experience, please apply on-line.As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.New employees are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.About Us:The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work were focused on to bring this vision to life.To learn more about the Region of Peel, explore peelregion.ca.Additional Information:The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca.Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.Quick Apply

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