Technical Analyst - Jobs in Mississauga, ON

Job Description

Req Id: 405423At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.Job Summary:Reporting to the Senior Manager, Technical Architecture, the incumbent is a capacity and performance specialist who helps troubleshoot, collect and analyze performance issues for the network, security, VoIP, servers and application environments in the course of delivering Bell internal network.Responsibilities:

• Support L3 network and security team members with service assurance and provisioning activity, as assigned or paged out on.
• Creates and analyzes Capacity and Performance reports on various internal and external customer services.
• Makes recommendations (systems upgrades, increasing links...) or takes action (involvement of the various operational teams concerned) based on analysis results.
• Responds to various requests: incident, service, change, and problems.
• Work with other teams within and outside Bell to operationalize new technologies and products.
• May be called to act as a Capacity and Performance expert for various internal groups/customers.
• Defines and maintains the different thresholds violation monitoring rules.
• Supports and maintains the Netscout platform (tracking and analysis, configuration and ad-hoc reporting).
• Learns and applies the work processes, procedures and instructions made available to him/her so that operating activities can run smoothly.
• Produces documents on various processes, customer files, and work instructions.
• May be asked to deliver training or provide support to co-workers on a daily basis.
• Engage and escalate if necessary to the appropriate partners and business units for support assistance/engagement, root cause and continuous improvement opportunities.
• Deep packet inspection of application behaviour for service assurance.
• Post Mortem investigation/analysis.
• Assist in the planning and optimization of network growth, capacity and performance within and between our IP enterprise networks in a cost-effective manner.

Qualifications/Competencies/Skills:

• Undergraduate degree in Computer Science or the equivalent, or equivalent experience.
• Five years of experience in computer science and network technology, preferably in a telecom environment (Network, VoIP, Servers, security, proxies, Server Load-balancing).
• Extensive working knowledge of Netscout nGenius tool, Wireshark and tcpdump.
• A solid understanding of TCP/IP, OSI model, network protocols, SNMP and MIBs/OIDs.
• An understanding of server environments (Linux, Unix, Windows) is an asset.
• An understanding of IP Telephony (Avaya and Cisco technologies) is an asset.
• An understanding of network management tools such as CA-eHealth, APG, CAPM, Zabbix,Solar winds or Nagios is an asset.
• Sniffer certification or training is an asset.
• Ability to do deep packet inspection analysis include payload analysis.
• Solid understanding of Visio, Word, Excel
• Experience with industry practices and standards (ITIL, Agile, Six Sigma…)Has an analytical mind and is structured, organized and able to synthesize information when tackling a challenge.
• Experience with Python Programming, and Ansible is an asset.

Soft skills:

• Autonomy
• Leadership
• Analytical reasoning
• Creative and innovative
• Customer focus

Working Conditions:

• Work hours are Monday - Friday, normal 37.5 hours weeks based.
• After hour duty pager on rotation within the team.
• Travel is minimal/negligible.

#Talent#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : MontrealFlexible work profile : MobileApplication Deadline: 12/10/2021All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.Please apply directly online to be considered for this role. Applications through email will not be accepted.At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.Created: Canada, ON, MississaugaBell, one of Canadas Top 100 Employers.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected