I.T. Co-op Student - Jobs in Niagara Falls

Job Description

For more than 90 years, E.S. Fox Limited (ESFL) has set the standard for safety and quality in the construction and fabrication industry. We have been unique in the industry as the ones who have helped build Canada #39;s infrastructure. We possess the insight and expertise to stand behind everything we do. Our Strength is PeopleWith a strong commitment to health, safety, and the protection of the environment, ESFL has earned a reputation as a people-first, environmentally conscious and socially responsible provider. Our goal is to foster, cultivate, and preserve a culture of diversity, equity, and inclusion so that all employees feel valued and respected.Our employees are our greatest asset. We strive to create an atmosphere that inspires free thinking, expression, and the promoting of individual differences, valuing the diverse contribution of skills, abilities, and experience. The Head Office in Niagara Falls, Ontario is looking for a motivated and enthusiastic I.T. Co-op Student to join the team for the Winter 2025 term. Why Join Our TeamA rewarding opportunity to work within the thriving construction industry providing well-rounded experience and exposure into the information technology discipline.Summary of the Role:Reporting to the I.T. Operations Manager, the Co-op Student will work to assist the infrastructure team in fielding technical support requests from both local and remote users, ensuring courteous, timely and effective resolution of the issues. This includes receiving, prioritizing, documenting and actively resolving requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. The Co-op Student will gain exposure to user support requests which encompasses all areas of IT including software applications, access credentials, telecom, networking, data and electronic security, and hardware devices such as desktops, laptops, printers, and handheld devices.Key Responsibilities:

• Assist with the daily management of helpdesk tickets and support requests in ServiceDesk Plus; logging new requests as required, keeping current work orders updated, and assigning and/or escalating tickets as needed.
• Support in diagnosing and resolving issues on Windows desktops and laptops including issues with printing, file shares, security, network configurations, and installing and supporting software such as Microsoft Teams, Office, Project, Visio, Adobe, Symantec AV and BackupExec.
• Image and deploy desktops and laptops.
• Provision and support managed phones and tablets.
• Assist with installing, updating, and configuring other IT supported devices such as network devices, printers, and security fobs and cameras.
• Perform desktop, laptop, and device software application installations and updates as required.
• Troubleshoot system performance of desktops, laptops, servers and networks.
• Perform Backup procedures as required.
• Document process flows to improve efficiency of IT procedures.
• Maintain IT documentation including procedures (Runbooks), user guides and FAQ sheets.
• Provide basic user training and proactive support in the use of hardware and software to users, either onsite or remotely (e.g. showing the user how to do something properly).
• Distribute system reports and manage system printers as required.
• Maintain inventory of IT hardware including inventory at remote sites (branch offices, job sites, etc.).

Key Requirements, Experience and Skills:

• Current enrollment in a post-secondary program in Computer Science, Computer Programming or another related program.
• Knowledge and understanding of standard networking principles and protocols is an asset.
• Knowledge of handheld device management.
• Experience using remote management tools and techniques is an asset.
• Must be able to lift, carry and transport computers, IT supplies and IT devices.
• Strong interpersonal skills with a focus on listening and questioning skills.
• Strong documentation skills with keen attention to detail.
• Excellent communicator with the ability to adapt the communication style to the audience.

Attributes:

• Well organized and able to demonstrate sound management of time and resources.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• A dedicated team player.
• Excellent decision-making and problem-solving skills; shows initiative and perseverance in resolving issues.

About E.S. Fox LimitedESFL is a privately owned, Canadian, multi-trade fabricator and constructor, providing a single-source solution for Industrial, Institutional, Commercial, and Power Generation sectors. ESFL has established a reputation for safety, executing high quality workmanship, operational flexibility, efficiency, and timely project completion.As a fully integrated, multi-trade construction firm, ESFL provides clients with a sole source solution for their detailed engineering, fabrication, construction, and maintenance needs. We are a solutions-based provider that delivers a superior level of service from#39;cradle to grave, #39; as we offer multi-trade, service-oriented solutions for all your Industrial, Commercial, Institutional, and Energy products. ESFL continues to be a leader of Canadian strength and tradition for over 9 decades. Headquartered in Niagara Falls, Ontario, we maintain full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Kincardine, Kingston, Sarnia, and Thunder Bay. Connect: LinkedIn, esfox.com