Systems and Application Support Specialist - Jobs in Nisku

Job Description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. (“Java”).Java staff have over 50 years of experience building some of Canada’s largest electrical infrastructure projects. Positioned within the Java Systems Team, and reporting to Java’s Director of Systems, the Systems Application Support role is responsible for managing the resolution of application and system issues that arise within Helical Pile Solutions Ltd.The role requires both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure.RequirementsThe Systems and Application Support role often requires responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities include:

• Possessing specialist knowledge of operating systems, devices, applications, and software
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing tickets within the company provided ticketing system and ensuring a comprehensive database of queries and resolutions is kept up to date.

• Maintaining and updating technical documents and procedures, system catalogs, configurations, and changes
• Maintaining a knowledge base of common solutions and best practices
• Identifying and resolving technical issues
• Managing coordination of Systems and IT resources where required
• Delivering regular and customized training to various teams
• Preparing maintenance plans and upgrading schedules for the organization’s systems
• Developing reports for various teams
• Be the go-to expert for the business regarding their applications, system-level software, and general computing tools.
• Provide timely and effective responses to user inquiries and requests.
• Actively participate in Change Management Meetings as required for systems updates, integrations, and new application roll outs

KSA’S (KNOWLEDGE, SKILLS, AND ABILITIES, and PERSONAL ATTRIBUTES)

• Technical Skills
• Deep understanding of business software applications, system architecture, and databases
• Strong understanding of Company ERP systems and experience with system integration using API’s
• Desire for continuous learning of new technical skills
• Proficient in the use of MS365 applications and SharePoint, including the ability to train users in best practices and develop customizations.
• Proven database experience (e.g. SQL, SQL Server, SSRS, Access)
• Experience with web development (JavaScript, PHP, HTML) and low-code tools (AppSheet, Power Apps).
• Familiar with programming languages (e.g. VBA, C#, PowerShell) for troubleshooting and application support
• Knowledge of operating systems (esp. Windows), networking, and cloud computing
• Able to configure and troubleshoot hardware components (servers, workstations, etc.)
• Good understanding of best practice security standards and controls

Communication and Collaboration

• Ability to explain complex ideas to people with limited IT and Systems knowledge in a respectful, patient, friendly manner.
• Exceptional verbal and written communication skills (English)
• Excellent interpersonal and team participation skills
• Collaborate with end-users to understand their needs and provide effective solutions.
• Collaborate with Systems/IT team members to address technical challenges and coordinate project execution.
• Coordinate with vendors for application updates and patches.

Key Attributes

• Positive attitude
• Team player
• A business-focused mindset supported by a broad technical skillset.
• Excellent problem-solving, analytic, and critical thinking skills
• Solutions oriented, independent problem solver.
• Attention to detail, ability to focus and concentrate for long durations is critical.
• Demonstrate sound work ethic; ability to multitask and meet tight deadlines without losing sight of priorities.
• Maintain professional, industry, and organizational knowledge to serve as subject matter expert.Stay current with changing technologies and external business practices and consider their possible use within Helical Pile Systems and the Java Group of Companies

Benefits

• Extended Healthcare Plan (Medical, Disability, Dentalamp; Vision)
• Group RRSP
• Group Life - AD amp;D - Critical Illness Insurance
• Trainingamp; Development
• Employee Assistance Program - Counseling