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CASEWORKER - Jobs in Ottawa, ON

Ministère de l`enfance, des services communautaires et sociaux
Job LocationOttawa, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Are you highly motivated and client-centered Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups and agencies.

  • 3 BILINGUAL (English/French) position
  • 2 Unilingual (English) positions
The results from this recruitment may be used to fill future bilingual and unilingual temporary Caseworker vacancies within 125km of the Ottawa office (Brockville, Cornwall, Hawkesbury, Pembroke, and Smiths Falls).What can I expect to do in this roleYou will:
  • provide customer service and consultation to clients
  • collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
  • make adjustments to entitlements and resolve conflict situations
  • explain legislation and ministry initiatives
  • prepare a range of communication materials
  • plan and deliver information sessions to clients and stakeholders, on community-based employment supports
How do I qualifyMandatoryFor the bilingual position, you must possess oral French language skills at the advanced level and written French language skills at the advanced-minus level. Your proficiency level will be confirmed before hire.Customer Service and Communication Skills
  • you can provide effective customer service to clients with disabilities
  • you have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
  • you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
  • you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
  • you have interviewing skills to conduct interviews with clients by phone or in person
  • you have effective listening skills to determine client needs and make appropriate referrals
Knowledge
  • you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
  • you have knowledge of labour market trends
  • you are able to interpret and apply legislation in order to review/determine program eligibility and identify infractions
Analytical, Planning and Organizational Skills
  • you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
  • you have demonstrated analytical skills to collect, document and evaluate information
  • you are able to work in a team environment
OPS commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontarios Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.NoteSuccessful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.Additional Information:Address:
  • 2 Temporary, duration up to 12 months, 347 Preston St, Ottawa, East Region
  • 3 Bilingual Temporary, duration up to 12 months, 347 Preston St, Ottawa, East Region
Compensation Group: Ontario Public Service Employees UnionUnderstanding the job ad - definitionsSchedule: 3.7Category: Health and Social ServicesPosted on: Wednesday, November 24, 2021Note:
  • This ad is also available in French.
  • W-SS-172270/21(6)
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