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Job Location | Ottawa, ON |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.Department:Enrolment Services (Jennifer Thurston-Saunders)Position Type:Full-Time SupportSalary Range:$28.56-$33.11-HourlyScheduled Weekly Hours:36.25Anticipated Start Date:November 28, 2022Length of Contract:until October, 2023Posting InformationThis job posting is now accepting applications from all qualified individuals.Posting Closing Date:November 24, 2022Please note: jobs are posted until 12:01 am on the job closing date.***Please note that applicants must submit their application by the evening before the closing date mentioned above. The posting closes at 12:01am on the morning of the closing date***As the first point of contact, the Enrolment Services Representative (ESR) is an important resource to be utilized by the client throughout their tenure at Algonquin College. Reporting to the Associate Registrar, Enrolment and Student Financial Support with daily supervisor from the Supervisor, Enrolment Support and additional guidance of the Enrolment Services Representative Team Lead, the ESR provides information and assistance through multiple mediums including but not limited to: in-person; telephone; and e-mail.The ESR services and supports prospective students, students, other clients, and alumni. ESRs provide exceptional service to clients seeking help, information and/or support with services offered by the College, in general, and specifically the Registrar’s Office (admissions, registration, records, scheduling, student accounts, financial aid, student awards, and more). In carrying out these responsibilities the incumbent makes decisions, performs a wide variety of academic and financial aid record keeping and finance related tasks. In addition the ESR must also provide information, clerical and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much as possible, a one-stop service in the process of attracting, enrolling and retaining students.The ESR is responsible for assisting with training for all new full and part-time staff. The ESR must have extensive knowledge of and experience adhering to the Freedom of Information and Protection of Privacy Act in a professional setting due to the level of confidentiality and sensitive nature of the information handled on a daily basis. As the first point of contact the ESR is responsible to set a positive, professional tone in all interactions with students ensuring the Algonquin College service experience is held to the highest possible standard.Duties and Responsibilities:ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies.Enrolment Services