STORE MANAGER - Jobs in Ottawa, ON

Job Description

REGIONAL OPERATIONS MANAGERplease note this is not a remote position

location: head office and storesavailability: full timepositions available: 1commitment: 12-month temporary contract

About usbluboho is on a mission to mark moments and tell stories through beautiful jewelry. We are a team of high achievers who love to create the unimaginable. We design and make all of our pieces right here in Canada using ethically sourced stones and recycled metals. Come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. We can’t wait to meet you…The Regional Manager of Operations oversees all aspects of store performance and is responsible for creating the overall vision for each store in their region, keeping our core values and culture in mind. In true bluboho nature, the Regional Manager of Operations has an entrepreneurial spirit like no other. Driving their region to own, meet and exceed sales and metric goals, and guiding their team in addressing and overcoming store performance challenges to achieve operational excellence. The Regional Manager of Operations will ensure their team is proactively building their sales and conversion by localizing and tailoring their merchandising to their customers’ wants and needs and maximizing profitability while maintaining a healthy balance sheet.Who you are:You can be found on game-day Saturdays, working the floor to lead your teams by example and identify patterns and opportunities within the business. As a leader of leaders - you enjoy the journey of developing extraordinary teams through your vision and goals, straight talk, and intentional listening. Naturally, you are drawn to guests and providing an unparalleled guest experience, and can provide expertise on key guest issues, team staffing and management, store operations and company policies and procedures.This individual will leverage their deep wealth of retail knowledge and their internal partners to solve problems and remove obstacles for their team, regardless of operational challenges or circumstances beyond their control. You have an innate ability to build and maintain cross-functional relationships to create solutions and plan for the future. This individual will brilliantly shift gears to respond to sudden changes or demands in the business and teaches their team how to pivot effectively, staying flexible to the ever-evolving retail landscape.What you’ll be doing:Guest Experience

Developing a multi-store business through ensuring our unique guest and store experience are consistently exceeding guest expectationsManaging the guest experience with Store Managers to ensure the same experience is replicated at each store for each of our guests

Ops

Working closely with all internal partners to ensure guideline/procedures are followed and budgets are adhered toCoordinate in-store needs for new collection campaigns and events – i.e. new product launches, sales incentives, and peak season sales support;Establish and foster strong relationships with store management and store teams through regular store visitsMaintain accurate and organized information and reporting at the store, and regional levelDevelop store-level strategies to support the achievement of each store’s financial, operational, and guest experience goals, while addressing each store’s unique strengths and challengesDevelop strategy and support Store Managers in growing and strengthening the store network in the region, including community outreach and eventsCollaborate with our Marketing Team to assist with in-store marketing materials designed to help the team meet and exceed company sales goals, and maximize brand exposure and awarenessDevelop a growth plan and support the Director of Operations in growing and strengthening the store network in the region, including new store openings and pop-up opportunities

Sales

Support your team in achieving and exceeding monthly, quarterly, and annual sales goals within region as specified by the Director of OperationsMonitor results at store and regional level, and develop/implement action plans as requiredCommunicate and collaborate with the store team to drive and grow business and review sales trends and seasonal projections with management, advising store management of potential challengesUpdate store teams on new product launches, advertising, technical information – i.e., utilizing all tools to maximize the sales potentialSupport Store Managers in setting sales and KPI goals, budgets, objectives, and marketing plans for their storesCreate a business plan, budgets, and sales strategy for the short and long-term development and growth of the region

People

Responsible for the performance and development of Store Managers through thoughtful recruitment, selection, onboarding, training, coaching, management, reviews, and performance management of the teamConduct regular and ongoing training, both informal in-store and formal regional trainingMotivate, coach and strengthen Store Managers as team leaders and business ownersProvide timely feedback and follow-up, and approach difficult conversations as an opportunity for growth

What you’ll bringRequired:

5+ years of retail store management experience, with a strong operations background

Ability to work a full-time schedule including varied hours/days including nights, weekends, and holidays as neededWillingness and ability to travelSelf-starter with strong interpersonal, communication, organization, and follow-through skillsPassion for a unique guest experienceAn ability to integrate a fun, mindful and positive working atmosphereCommunication that is lead with honesty and kindnessHighly motivated, able to set priorities and react accordinglyAbility to work with all levels of organization to build partnershipsAbility to promote cross functional relationships that encourage a multi-store team environment – a ‘one team’ mindset

Preferred:

Bachelor’s Degree in Business considered an assetExperience working in a retail luxury goods or fine jewellery organization

APPLY TODAYif you’re as excited as we are, send an email to arbella@bluboho.com with a copy of your cover letter, resume and availability. please specify in the "subject" of your email which position and location you are applying for.we look forward to meeting you! xoQuick Apply

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