Customer Contact Specialist - Bilingual (PE07) (2) Full-Time (1) Temporary - Jobs in Pickering, ON

Job Description

Customer Contact Specialist - Bilingual (PE07) (2) Full-Time (1) Temporary assignment up to 18 MonthsDo you want to be part of a team helping to strengthen every community across Ontario Are you interested in seeing the importance of your work firsthand Do you pride yourself on giving exception service through all customer interactions in a professional and timely mannerBecome a Bilingual Customer Contact Specialist with MPACThe Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more >As a Customer Contact Specialist in our inbound contact centre, your role is integral to the success of MPAC by providing outstanding customer service via phone, chat and email to our customers throughout the province of Ontario. We support a healthy work life balance, and our Hours of Operation are 8 a.m. to 5 p.m. Monday to FridayHere’s what you will do as part of the team: Be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario Tax Payers and Stakeholders;Inform and educate our customers on Ontario’s Property Taxation system and MPAC’s Self Service options such as AboutMyProperty.ca and PropertyLine;Be the first point of contact responsible for assisting customer’s and helping them find a resolution to their inquiries;Interpret and analyze customer requirements to ensure information and services provided meet the customer’s needs.Use discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectively.Solve problems in a high pace environment; andEnjoy the benefits of working independently while supported by a network of peers and coaches.Here’s what you will need to succeed: Completion of secondary education;At least one year of experience in a contact centre, and/or customer service;Strong listening and problem solving skills with the ability to address unique customer needs through clear and effective communication;Advanced written and oral communication skills in English; andIntermediate knowledge of Microsoft Suite.Full-time (2) and Temporary Assignment up to 18 Months (1)Nice to have: General understanding of property assessment terminology, assessment policy and procedures, the Assessment Act, and other related legislation.What’s in it for you: Competitive compensationGreat corporate cultureFlexible work (Hybrid work Options)Opportunity for growthStrong focus on learning, professional accreditation and mentorshipLeading edge technologyFull time MPAC employees also enjoy: competitive benefits package, defined benefits pension plan, three weeks’ vacation to start, parental leave top-up and more.Our CommitmentAssessment transparency. Accountability to the people of Ontario. Customer focus.We will be clear and open about the property assessment process and how we arrive at values, continue to deliver cost-effective property assessment services that respect taxpayer dollars, and keep pace with customer needs and explore new ways to build and maintain trust.Equity, Diversity, Inclusion and Anti-RacismMPAC is committed to implementing an Equity, Diversity, Inclusion and Anti-Racism strategy.We are taking important steps towards ensuring that all voices are respected, valued and being heard.MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves to the table, and are inspired to do their best work.Requisition # MPAC-193-22-2383547Job Location Canada-Ontario-PickeringJob Type Permanent, Full-TimeSalary/Rate $50,766 / yearContract DurationNumber of Positions 3Start Date of EmploymentPosting Date August 08, 2022Expiry Date August 19, 2022Department Corporate & Information ServicesBranch Customer InteractionArea of Search OpenHours of work 36.25 hours per weekReady to applyApply Online, create your candidate profile and upload your resume and cover letter by August 19, 2022 . Please note, only applications submitted through the Applicant Tracking System will be accepted.Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve.Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to careers@mpac.ca.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.Job Type: Full-timeSalary: $50,766.00 per yearQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected