Retail Store Manager - Jobs in Pickering, ON

Job Description

Position Title: Store Manager Reports To: Regional ManagerJob OverviewThe Store Manager (SM) is responsible for the overall performance of the store location and multiple-businesses (retail, rental, custom and tailoring). To be successful in this role the SM needs to think innovatively, act strategically and create a culture of customer-obsessed team members who deliver a world-class experience each and every day. He/she will establish a clear and compelling direction and coach store team members to run the store efficiently, be customer-ready, setup per visual merchandising direction and up to brand standards. The SM is expected to build a high-performing team through trust, commitment, and a focus on results. The SM’s role is to lead the store team through change in order to implement and adapt to new programs in a timely manner and to make the most of the investment to achieve the expected outcome. They will establish a clear and compelling direction and coach the store management support and sales force teams to develop sound operational plans and execute seamlessly. In addition the SM will create a healthy culture through coaching, positive recognition and creating an environment where opinions matter. He/she must work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment. The SM must keep a steady pipeline of internal and external candidates, through recruitment and succession planning, to sustain appropriate staffing levels to achieve store goals.Essential FunctionsLeadership:Set clear expectations for leadership behaviors and accountability for results; empower others to make decisions within company guidelines.Complete operational requirements by delegating and scheduling following-up on the end-result.Effectively communicate priorities and business-driving information to ensure the store team is aligned and equipped to maximize opportunities.Provide direct transparent and consistent communications with the store team to ensure alignment between the store and region.Demonstrate strategic oversight and guide the store team to identify, recommend and implement changes to improve productivity, reduce cost and waste.Build strong partnership with the multi-unit management support team (FOMs, ZVMM, Recruiters, HRBP), to utilize the support provided to lead your store in various areas.Present a thorough understanding and reporting of issues, performance results, opportunities, and challenges to the Regional Manager; provide recommendations and action plans for improvement.Support store team to give back to the community with outreach efforts.Business AcumenResponsible for achieving store business plans, including sales, profitability and other financial measurements.Analyze key metrics for the store to ensure established goals are met and achieve the desired performance results as measured on the Scorecard.Ensure that direct reports adhere to corporate policies and procedures.Evaluate schedules to ensure proper planning to execute initiatives, tasks and maintain proper sales coverage to deliver to the customer service expectations.Understand the company programs in order to ensure they are efficient and the systems are used to sustain an operationally sound store (i.e., sales training, workforce management, task management, applicant tracking system, store systems and applications, etc.).Ensure store consistently demonstrates benchmark selling techniques and encourages participation in team-selling.Conduct competitive store visits or research to contribute to fact-based analysis.Manage store budgets effectively (Payroll, Shipping, Supplies and Paid-Out expenses).Stay informed on corporate communication, directives, initiatives and policies/procedures to serve as the first-line of support to the store team.Understand the demographics of the store to provide insights on real estate and traffic results.Manage local marketing events such as Bridal Shows, Trunk Shows and other opportunities to drive traffic.Operations:Develop plan and implement a strategy to maximize sales and achieve goals.Assist consultants in setting, meeting and maintaining personal sales volume and statistical goals.Monitor sales and provide feedback to sales force/support.Guide selling team to understand customer’s wardrobe needs and show customers appropriate product to meet those needs.Ensure Consultants and other team members strive to build long-term, quality relationships with customers.Ensure timely follow through on all customer commitments.Fulfill Store Commerce Orders (Ship-from-Store, Pre-Sale, ROPIS and BOPIS) within the committed timeline while maintaining acceptable cancellation rates.Hold store team accountable to sustain customer-ready store and to meet the expectations on the operational, visual, brand, and loss prevention store-walk (audits).Implement in-store programs and best practices to increase efficiencies in operational and brand excellence.Ensure stores are visually set to brand standards (inside/outside) and promotional signage is set up per company direction.Regularly communicate with your Regional Manager.Promptly report any employee concerns, requests, incidents or accidents, including any complaints (whether stated or observed) arising under the Anti-Discrimination, Harassment and No Retaliation policies to your RM and the Human Resources Department.Provide feedback on high/under-performing product and partner with regional manager to address.Manage store shrink by creating awareness, proper sales floor coverage and compliance of policies and procedures.Demonstrate proficiency in performing basic alterations (plain bottoms and cuffs) and pressing customer garments.Talent DevelopmentSupport a culture of learning and development, ensuring that education is leveraged.Cultivate and develop a store team where employees are held accountable for not only their own individual performance, but also for interacting with the greater store team in manner that supports the achievement of established team goals.Continuously observe the work performance of your team and provide immediate feedback to all employees when expectations are not met and positive reinforcement & reward accordingly when they are met.Ensure compliance with the Safety in the Workplace Policy and all safety guidelines.Ensure all employees review and apply the position specific training materials.Partner with your Regional Manager to recruit and interview employee candidates, and execute new hire on-boarding to company standards.Make employment decisions and/or recommendations to sustain a high-performing store/region talent pool.Manage direct reports performance and assist in making improvements to their performance through coaching, mentoring and administering performance reviews.Own personal development and career path.Other duties as assigned.Key CompetenciesVision & StrategyOperational ExcellenceCustomer-ObsessedCulture & TeamworkTalent DevelopmentEffective CommunicationsPersonal GrowthCritical ThinkingInnovation & AgilityQualificationsMinimum 3 years of successful experience in retail store management and retail sales with proven track record or equivalent experience.Must have strong decision-making and problem-solving skills.Quantitative and analytical skills with an understanding of sales and financial data.Creative, and business savvy individual who demonstrates good judgement and is tuned in to the pulse of the organization.Self-motivated, results oriented, inovative thinker.Strong organizational and leadership skills and the ability to multi-task in a fast-paced and dynamic environment.Excellent communication skills, both written and verbal. Comfortable communicating with partners at all levels, both internal and external.Demonstrate active listening and problem solving skillsStrong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignmentsProven ability to develop teams into high performing individuals and by providing training and developmentExperience building store with strong and committed team – evidenced by employee retention and engagement.Proficient in POS/technology systems, applications, Microsoft Office and video conferencing.Physical and Mental RequirementsInterpret, follow and execute detailed instructions. Learn, apply and retain Company policies and procedures; merchandise and selling information.Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.Read, count and write to accurately complete documentation and inventory. Carry out simple addition, subtraction, multiplication and division or be able to perform these with a calculator.Bend down and squat to locate and pick up merchandise located at ground level and to assist customers put on shoes; bend down and crouch to mark pants for alterations.Lift arms and reach over the head to hang or take merchandise off racks or place on customer.Operate a computer and cash register, including manual tasks such as reaching across the counter to exchange monies with customer, grasping, pulling, pushing, and folding merchandise to wrap customer purchases.Portray a professional well-groomed appearance and maintain good personal hygiene.Thrive in a fast-paced and competitive sales environment.Stand and walk for the majority of work shift, sometimes as long as twelve hours per day, five or sometimes six days per week.Frequent (at least 2/3 of the work day) bending and twisting at neck and waist, crouching and squatting, reaching above and below shoulder height, grasping, pulling, pushing and fine manipulation with both hands, lifting up to 50 lbs.Must be able to climb ladders.See and distinguish between fabric patterns and colors.Travel as required.Work at least 40 hours per week, which may include working any of the hours the store is in operation, at least two closing shifts per week, Saturdays, and six days per week during peak periods.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Locations: 00073 Pickering 1899 Brock Road Pickering L1V 4H7Job: Store ManagementOrganization: MooresShift: VariableZone: B