Client Service Representative - Jobs in Scarborough, Ontario, M1B 4X3

Job Description

6 Management seeks quality-focused and self-motivated Client Service Representatives who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career success.Check out our website https://www.6management.ca and learn more in the interview!Here at 6 Management, we are professionals at building bridges, not just between our clients and customers, but between people in general! We believe that everything starts with a genuine relationship, and that #39;s why we #39;re committed to nurturing authentic connections with everyone we work with!The Client Service Representative will be leading from the front, responsible for representing our clients’ brands and providing each customer with a professional and upstanding knowledge base on services and products offered. This is an in-person role, we work out of our Pickering office located here https://maps.app.goo.gl/vPpEXnJKFEwaZ5GJ6Client Service Representative will also:

• Exhibit the best speaking skills to communicate with all existing and potential new consumers as a pleasant, level-headed customer service professional
• Ensure the highest customer satisfaction through proactive support and active listening when responding to customer inquiries regarding the products and services they are interested in or already obtained
• Engage in the development and enhancement of the selling process by identifying opportunities, understanding customer motivation, and overcoming objection
• Address customer concerns with care and focus on solutions when managing difficult customer situations
• Follow a sale through to completion by overseeing the order status and the product/service installation to ensure contracts are executed according to the company terms
• Attend daily and weekly meetings to stay informed on the latest product and service updates and promotions
• Work well within a team environment and independently with minimum direction

To succeed in this role, it is essential to have the following qualities:

• Creative problem-solving and ability to adapt quickly to changing priorities and customer needs
• Ability to build rapport with new customers, upsell products, and improve sales margins
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to accomplish objectives during challenging customer interactions
• Punctual time management and strong organizational skills
• Efficient email management and basic understanding of CRM system
• Ability to build long-lasting and meaningful relationships with clients

Client Service Representative requirements:

• Must be 18 years of age or older
• Excellent interpersonal, oral, and written communication skills
• Must be available for a full-time schedule
• Must be willing to travel to our Pickering office daily for work, this is an In-Person role
• Previous experience in customer service positions is an asset
• Diploma/Degree in Communications, Business, or Advertising is preferred

If you #39;re excited to be part of a company that thrives on people connections, values customer satisfaction above all else, and is committed to your professional growth, then 6 Management welcomes you with open arms! Please attach your resume and answer all the questions when applying!Powered by JazzHR