Manager, Credit & Collections - Jobs in Somerville

Job Description

You belong at Dayamp; Ross.Manager, Creditamp; CollectionsFull-timeSomerville, NBThe Manager of Creditamp; Collections is responsible for leading a group of Creditamp; Collections Specialists and ensuring the consistent application of collection processes, with the goal of optimizing collections and minimizing losses. This position has a high focus on minimizing the Company #39;s exposure to loss and protection of the receivables. Timely collection of outstanding monies to increase our working capital is critical.How You #39;ll Help

• Assist with management of accounts receivable for Canada, based on a thorough understanding of the pricing, rates, billing, sales, and operations of the Company
• Monitors and ensures consistency and conformity to the corporate credit policy
• Monitor daily collections productivity and outstanding receivables
• Identifies, recommends, and implements process improvements and quality reviews to improve collection activities
• Uses information from customers to determine root cause of issues and work with internal departments and sales to set up improvement process to enable payment within agreed upon terms
• Identifies early warning signs of cash flow issues and acts to limit exposure
• Investigate and resolve escalated customer credit and collection issues
• Acts as a coach and role model
• Assists with and conducts weekly account reviews, identifies and develop strategies for the resolution of troubled accounts to minimize loss
• Conducts yearly performance reviewsamp; develops succession plans
• Identifies team needs to ensure set up for success (ie. Resourcing, tools, training, etc.)
• Acts a coach and promotes a culture that fosters a positive and productive work environment
• Liaise across departments, including with the Sales and Administration teams to communicate credit decisions, ensure timely payment
• Other related duties as may be required

Your Skillsamp; Experience:

• Post-secondary education in Business, Accounting, Finance or relevant field. A suitable combination of education and experience may also be considered
• A minimum of 5 years of collections experience and 2 years in a supervisory position.
• CCP or other relevant credit designation required, CPA a strong asset
• Credit adjudication experience an asset
• Project management and transportation industry experience considered an asset
• Excellent leadership skills, including the ability to create strong team engagement, assist in establishing team and individual objectives and manage performance
• Strong communication skills, verbal and written; persuasive, confident, with ability to articulate an appropriate message to various audiences clearly and concisely
• Strong MS Suite skills; Outlook, Excel; must possess the aptitude for learning new programs; AS400, Truckmate, Oracle, SideTrade, Power BI - an asset;
• Resilient and persistent to resolve outstanding AR between external and internal stakeholders while maintaining the customer relationship
• Must be adaptable with a strong proficiency to learn new programs, platforms, terminology and be proactive in finding efficiencies
• Strong organizational, time management, and analytical skills
• Ability to work efficiently under pressure and navigate difficult conversation in a fast-paced setting while managing multiple customers.
• Strong sense of urgency and ability to multitask and prioritize in a deadline driven environment
• Ability to work both independently and to collaborate with others to meet customer expectations
• Understanding of freight flow, pricing, and order to cash process
• Strong problem solving skills with an ability to proactively identify upcoming cash flow headwinds
• Excellent relationship building skills with an ability to champion business needs in a collaborative manner to colleagues
• Results focused

If you #39;re chosen for the role, you #39;ll be asked to provide reference and criminal background checks before employment. You #39;ll only be contacted if you #39;re selected for an interview.About Dayamp; RossFrom a single truckload of potatoes in the 1950s to a fleet of thousands, Dayamp; Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.We believe our people are our greatest strength. For over a decade, we #39;ve been recognized as one of Canada #39;s Best Managed Companies. We #39;ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.As a federally regulated employer, Dayamp; Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Dayamp; Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.