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Job Location | Tuxedo |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better. Do you have the drive, the skills, and the passion to join usThe Customer Care and Logistics Center is responsible for customer relationships, giving great service with a friendly attitude to ensure customers receive a high-level delivery and Product from Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly professional approach. The position requires to schedule and dispatch orders, providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales.Healthamp; Safety: Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe manner.Order Entry:Receive and enter orders over the phone, email, and in-house application; engage customers to ensure that all details are accurate and complete. Perform required adjustments to orders, in order to facilitate seamless execution of delivery and invoicing.Sales Support: Work with the sales team to coordinate customer needs and concerns. Serve as a point of contact for the sales team with regards to issues, escalations, pricing and other matters as they arise.Value Added Products (VAP):Responsible for promoting and taking orders for specialized products that will require additional processes to be followed. Identifying customer requirements and offering supplementary products.Dispatch: Responsible for assessing fleet and plant capabilities and coordinating truck fleet to ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.*Any other departmental related duties as directed by management.Education: