Professional Practice Program Supervisor (PS) - Jobs in Midhurst, ON

Job Description

Requisition TitleProfessional Practice Program Supervisor (PS)Close Date13 October 2021Contract TypeTemporary - Full TimeLocationMidhurst, ON L9X 1N6 CA (Primary)Job DescriptionPOSITION SUMMARYThe Professional Practice Program Supervisor reporting to the Manager, Professional Practice will collaborate with Paramedic Services/LTCSS operations in the development and implementation of the division-wide risk management program to ensure the provision of safe, quality patient/resident care and assist in creating an environment that fosters learning, growth, professional judgment, and best practice standards. The Professional Practice Program Supervisor is responsible for orientation and implementation of the Risk Management Program throughout Health and Emergency Services. The position provides oversight of regulatory compliance requirements and leads/co-leads high-risk investigations as required. This position is the department lead on all legal proceedings including subpoena processing, crown communication, privacy breaches & testimony preparation.DUTIES AND RESPONSIBILITIES (not listed in order of priority)1. Oversight and reporting on compliance with County policies and procedures and Ontario Ministry of Health and Long-Term Care Standards and Regulations pertaining to Long Term Care (LTC), Seniors Services (SS) and Paramedic Services (CSPS).2. Oversight and reporting of credentialing for clinical and non clinical staff.3. Function as first point of contact, (telephone, email, web) receiving internal/external inquiries, concerns and complaints.4. Divisional lead for privacy breaches, collection of freedom of information and personal health information documentation requests. Provide oversight of the distribution of these files including communication and reporting to the Clerk’s Office.5. Supporting operations in the development, follow up and closure of Ministry required compliance/investigation files.6. Support management and front line staff in the implementation of quality improvement and risk management through audits, coaching and other forms of consultation with Operations and under the leadership of the Manager.7. Provide instruction and guidance to staff with regards to the Risk Management program.8. Oversight & compliance reporting of all HES Division MOH quality assurance and inspection compliance requirements.9. Responsible for the oversight and completion of all “high risk incidents” as defined by HES Division including MOH initiated service delivery investigations. Ensure timely identification of incidents requiring immediate department/division round table meetings and real time operational intervention.10. Track investigation recommendations/outcomes. Ensure education completed as required and process improvements implemented.11. Responsible for the use of investigative techniques to gather information to respond to complaints and inquires. Information gathering may include; requesting/reviewing documentation, facilitating interviews, researching standards, environmental scans, documentation compilation and utilizing computer based performance software (PCC, AVL, GPS), etc.12. Audit HES investigation documentation & outcomes and report quarterly findings to the Division and department level to promote learning, spread & sustainability.13. Research professional standards in alignment with evidence based practices.14. Work with Operations and PQD education staff in remediation development, delivery and tracking for completion.15. Maintain current knowledge of emerging professional practice issues, legislation requirements and standards, advise and make recommendations to Operations and Quality of Care Committees as required.16. Support opportunities for staff professional development, continuing education and innovative approaches to professional practices17. Act as a resource in the review/procurement of new devices/technologies/equipment to ensure applicable standards/requirements are met.18. Liaise with court/inquest services including operation staff interviews, expert witness testimony preparation and crown communication.19. Provide coordination and oversight of the Paramedic Services Service Review in collaboration with Operations.20. Support division committees related to review & implementation of Quality & Risk management initiatives and shares information on leading practices.21. Lead the tracking and trending of Ministry of Health (MOH) areas of non-compliance and collaborate with the PQD department staff and operations to identify quality improvement opportunities & projects to provide consistency in operations.22. Oversight & reporting of professional staff qualification compliance.23. Subject matter expert in CSPS policy/procedure, MOH Acts, Regulations & Standards and any other applicable legislation.24. Provide input to the Manager, Professional Practice concerning department budget considerations and work plans.25. Liaise with internal and external stakeholders, labour representatives, community partners, associations and committees and all other members of the corporation.26. Attend conferences, training sessions and seminars to be well informed of changes/trends affecting areas of responsibility.27. Participate on committees, prepares and circulate reports as required.28. Comply with provincial and County’s occupational health and safety legislation, regulations, policies and procedures.29. Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable provincial, municipal legislation and regulations, all Corporate and Divisional policies.30. Maintain confidentiality and privacy of information as per The Municipal Freedom of Information Protection and Privacy Act (MFIPPA), The Personal Health Information Protection Act (PHIPA), Personal Information and Electronic Documents Act (PIPEDA) and in accordance with County of Simcoe Policies and Procedures.31. Other related duties may be assigned, as requested and required.LEADERSHIP COMPETENCIESHas knowledge of and demonstrated ability in our leadership competencies:

• Acts with the Customer in Mind

• Makes Sound Decisions

• Ensures Accountability

• Continuously Seeks to Improve Work Processes

• Plans and Directs Work

• Collaborates

• Leads Teams

• Communicates with Impact

• Develops Self

• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• Ontario Advanced Care Paramedic education and experience and have successfully completed the Ministry of Health EMCA II exam.

• Thorough knowledge & and experience with investigation & and mediation principles and practices.

• Ability to apply judgement and analytical skills in reviewing incoming correspondence and information requests.

• Excellent initiative, attention to detail, and organizational skills with the ability to prioritize a diverse workload and manage competing priorities.

• Absolute discretion in all matters and handling of sensitive and confidential issues and documentation.

• Comprehensive understanding of quality assurance as it relates to legislative compliance review & reporting processes.

• Demonstrated excellence in verbal communication skills necessary to quickly build rapport, de-escalate situations and gain trust in person or virtually.

• Excellent analytical, problem solving and instructional/presentation skills.

• Excellent written and organizational skills.

• Various computer software applications, including presentation software, spreadsheet, and word processing applications.

• Criminal record search within 6 months of hire date.

• Must have own reliable vehicle and valid Class G License.

EXPERIENCE

• Minimum of five (5) years of progressively responsible related positions with a minimum of three (3) years experience front line clinical care.

• Experience in risk management in the areas of investigations, court proceedings, Crown communication, compliance activity, investigation report preparation and presentation of findings.

• Significant knowledge of Ontario Ministry of Health Care legislation, regulations and standards applicable to Emergency Services, and Ontario Ministry of Health applicable legislation.

EFFORT

• Will require frequent periods of heavy concentration, mental and visual attentiveness when conducting investigation interviews, receiving complaints, preparing reports, and responding to multiple competing priorities.

WORKING CONDITIONS

• Predominantly working out of the Administration Center with frequent work site location presence and in response to investigations.

• May be exposed to emotional and/or angry individuals when conducting investigations /interviews & meeting with internal & external stakeholders.

• May be required to respond outside working hours in emergencies in accordance with the Divisional Emergency Response Plan

Salary Grade$91,150.00 - $109,382.00UnionNon UnionThe County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.Quick Apply

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