Customer Success Manager - Jobs in New Dayton, AB

Job Description

Customer Success ManagerChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Overview of PositionAs a Customer Support Manager, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across Enterprise Imaging to accelerate the expansion of our Imaging solutions within each customer. We’re looking for a driven, innovative CSM who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our customers. You will own the post-sales relationship and experience between EI and our customers, driving value realization and return on the client’s investment. You are comfortable with creating and evaluating strategic plans, executing individual action items and details, identifying the customer’s needs, and collaborating with the correct internal resources to ensure your customer’s needs are addressed in a complete and timely fashion.What will be my duties and responsibilities in this job

• Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external)
• Assist customers to seek out opportunities to expand their usage and adoption of their EI Cloud solutions as well as developing and executing regular Strategic Customer Success Plans in partnership with your assigned accounts
• Drive Customer Engagement for all EI VOC programs, CSAT/NPS surveys, and Community User Groups
• Track & monitor account status and identify areas of concern. Provide root-cause analysis of escalated issues when required. Lead ‘lessons learned’ initiatives as appropriate
• Provide updates, executive summaries, and guidance to the EI executive team as required
• Communicate internally with relevant stakeholders in sales, marketing, product, and engineering to make your customers lives better through optimizing and improving existing products and services or identifying other products to improve customer outcomes

What are the requirements needed for this position

• Bachelors Degree or equivalent combination of education and work experience
• 1+ years of experience in a technical support environment or with project management
• 3+ years of experience in customer account management or customer success role
• Previous experience with Cloud-based Healthcare Solutions

What other skills/experience would be helpful to have

• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps; you foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed
• You introduce new ideas and processes which improve performance and productivity and are an innovative thinker capable of operating both in a strategic capacity (big-picture perspective) and a hands-on/execution capacity
• Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio) as well as proficient in CRM Tools (Ex. Salesforce.com/Gainsight)

What are the working conditions and physical requirements of this jobGeneral office dutiesHow much should I expect to travelEmployees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Unique Benefits*

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

#iWork4CHNG#ChangeHealthcareCareers#HiringNow#HealthcareTechnologyJobs#RemoteWork#WorkFromHome#SoftwareAnalyticsatCHNGFeeling Inspired Ready to #MakeAChange Apply today!Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job
• SimplyHired OnDemand

Stay Connected