Manager, Radiology Support Operations - Jobs in New Dayton, AB

Job Description

Manager, Radiology Support OperationsChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Manager, Radiology Support OperationsChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Work Location:

• Remote- Richmond, BC #LI-remote

Position:Responsible for the management and daily activities of the Customer Support Operations team. Ensuring the support team quickly and efficiently responds to customer issues and their resolutions according to business processes and regulatory requirements. In this role you will be part of a team that will help to establish and update business practices, initiatives, and drive for the excellence within the department. This position will be third shift 9:30am-6pm PST.Core Responsibilities:

• Responsible for the management activities of our team of Senior Remote System Administrators and Remote System Administrators
• Managing support teams who are diagnosing, troubleshooting, and debugging highly technical and sophisticated software
• Ensure that staff have the necessary training and knowledge to remain current with the latest technologies and application functions and infrastructure
• Concisely explain software functionality and behavior to customers in a consumable manner
• Work in a team to establish operational objectives and key results for the department
• Continuously engage in dynamic communications with customers to dive intimacy, customer productivity, customer success and alignment to Change Healthcare
• Provide regular feedback to the other members of the management team with respect to the customer concerns and/or feedback
• Analyze recommendations/metrics and implementing improvements to work processes and quality management. Track and report results on new initiatives
• Traveling, on occasion, to customer sites to attend customer meetings as well as part of the on-call manager afterhours pager rotation.
• Seek and suggest competence and career development opportunities to current management
• Establishes and maintains lines of communication with internal and across department peers (Product Management, Engineering, Services, Sales, etc.) on development design, reliability, implementation, and maintenance issues. May be involved in customer installation and training programs

Requirements:

• Degree in Computer Science/Engineering or comparable professional experience
• 2 years’ experience within a progressive management and/or lead technical role.
• Excellent organizational skills, flexible and has ability to handle and prioritize multiple tasks
• Strong leadership capabilities and a results-oriented approach
• Ability to work well in a fast-paced environment and under pressure
• Successfully manage customer escalations through to completion and set necessary expectations

Preferred Qualifications:

• Strong decision-making skills
• Self-starter with exceptional commitment to providing superior proactive customer service
• Strong ability to collaborate and work within a team
• Ability to conduct training sessions, present presentations and interface and communicate with customers and colleagues in a clear and professional manner

Working Conditions/Physical Requirements

• General office demands

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired Ready to #MakeAChange Apply today!Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.Quick Apply

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