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Senior Customer Service Specialist - Jobs in Saint-Hubert, Quebec

Techo-Bloc
Job LocationSaint-Hubert, Quebec
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull time

Job Description

Job DescriptionAre you an experienced customer service professional who thrives in a fast-paced, collaborative environment At Techo-Bloc, we’re looking for someone who brings both precision and initiative to managing customer orders and inquiries. You’ll handle a high volume of requests with accuracy, while also identifying opportunities to improve processes and elevate the overall customer experience. Your ability to keep things running smoothly behind the scenes makes a real impact—both for our clients and our internal teams.What You’ll Do

  • Process and manage customer orders from across Canada and the U.S. via phone, email and online platforms.
  • Analyze customer needs to propose cost-effective, time-saving solutions.
  • Respond to inquiries about product availability, offering smart alternatives and solutions.
  • Coordinate with the Sales and Marketing teams to ensure timely product deliveries.
  • Follow up on outstanding orders and proactively resolve issues.
  • Handle inventory transactions and logistics using internal systems and tools.
  • Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.
A Day in the LifeYou’ll spend your day managing and prioritizing a mix of tasks—about 20% phone support (mainly from our dealer network) and 80% focused on email inquiries, order processing, and cross-department coordination. With your experience, you’ll navigate systems efficiently, troubleshoot issues proactively, and serve as a reliable point of contact for both customers and internal teams.Beyond the day-to-day, your insight matters. You’ll have the opportunity to identify recurring issues, suggest process improvements, and contribute to operational efficiency. Whether it’s streamlining workflows or helping other departments better understand the customer journey, you play a key role in keeping things running smoothly—and in raising the bar.

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