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Application Support Analyst - Mainframe/SAS - Jobs in Toronto

CB Canada
Job LocationToronto
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Business Systems Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Business Systems Analyst. Business Systems Analyst – Job Description

  • Application Production Support - Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity management etc.), and manageability of all applications; works with other technology areas / teams to identify production issues or takes support calls from user/business clients to manage production incidents from inception to resolution, escalating to appropriate areas where applicable
  • Application Break/Fix - Searches for unexpected results and repairs vulnerabilities to a system or process. Provides 1st level and escalated 2nd level application support, and core accountabilities include Incident Response, Post
  • Incident Forensics, and implementation of technology routines/maintenance in support of enhanced availability of services
  • Escalates to Developers and/or other technology partners for advanced investigation, manipulation changes to source code etc. where required
  • Incident Management - Detects and classifies incidents, monitors and tracks throughout portfolio/organization/Technology areas, providing analysis and recovery methods
  • Problem Management - The resolution of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies
  • Service Transition - Assists with the transition of service / technology from non-production to production (includes gating and operability activities)
  • IT Change Management - Uses change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
  • Deploymentamp; Release Management - Planning and orchestrating deployment and/or releases across the portfolio
Business Systems Analyst – Mandatory Skills
  • Mainframe and UNIX environment/operating systems, SAS language, TSO, CA-7, Endevor,
  • Problem solver with excellent analytical, verbal, and written communication skills
  • Attention to detail and high personal standards for accuracy
  • Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
  • Remain flexible with shifting priorities and ability to function under deadlines with minimal supervision
  • Exceptional interpersonal, analytical and communication skills
  • Extremely self-motivated and team-oriented - works well with other team members and keeps all relevant individuals, including management, up to date in a timely manner
Business Systems Analyst - Nice to Have Skills
  • ServiceNow, Change Management Process
  • Cobol
Business Systems Analyst - Assignment Start Date ASAP – 6 months to start Business Systems Analyst - Assignment Location Toronto, ON – Work Hybrid

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